Sales Support Associate

3 days ago


Smyrna, Tennessee, United States Hunter Fan Company Full time
Job Summary

We are seeking a highly skilled Sales Support Specialist to join our team at Hunter Fan Company. As a key member of our sales team, you will play a vital role in providing administrative, customer, and technical support.

About the Role

This position involves managing customer accounts, streamlining the sales process, and ensuring customer satisfaction. You will serve as the first point of contact for customers, answering queries and handling basic product or service information.

Key Responsibilities
  • Administrative Support:
    • Organize and maintain sales documents, customer records, and contracts.
    • Prepare sales proposals, quotes, and presentations.
  • Customer Interaction:
    • Serve as the first point of contact for customers, answering queries and handling basic product or service information.
    • Manage order processing, ensuring orders are accurate and delivered on time.
    • Track customer interactions and update CRM systems with relevant details.
  • Product and Market Knowledge:
    • Stay updated on product features, updates, and market trends to assist sales staff and customers.
    • Train new sales team members on administrative processes, CRM systems, and product/service offerings.
  • Communication with Other Departments:
    • Liaise with departments such as marketing, finance, and logistics to ensure smooth sales operations.
    • Collaborate with finance to process invoices and follow up on pending payments.
    • Coordinate with the logistics team to handle order fulfillment issues and returns.


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