Administrative Assistant
7 days ago
This is a fantastic opportunity to join our dynamic sales team as a Sales Support Specialist. The successful candidate will provide exceptional administrative support to our sales team, ensuring seamless operations and excellent customer service.
About the Role:
We are looking for a highly skilled and motivated individual to take on this challenging role. As a Sales Support Specialist, you will be responsible for managing sales documents, customer records, and contracts, as well as preparing sales proposals and presentations. You will also serve as the first point of contact for customers, answering queries and handling basic product or service information.
Your Key Responsibilities:
- Administrative Support: Maintain accurate and up-to-date records of sales documents, customer records, and contracts.
- Prepare Sales Materials: Develop high-quality sales proposals, quotes, and presentations that meet the needs of our clients.
- Customer Interaction: Respond promptly and professionally to customer inquiries, resolving issues and providing solutions.
- Order Management: Ensure timely and accurate order processing, meeting customer expectations and company standards.
- Tracking Customer Interactions: Record and analyze customer interactions, identifying areas for improvement and informing business decisions.
- Product Knowledge: Stay informed about product features, updates, and market trends, providing expert advice to sales staff and customers.
- Training and Development: Train new sales team members on administrative processes, CRM systems, and product/service offerings.
- Interdepartmental Collaboration: Work closely with marketing, finance, and logistics teams to ensure seamless sales operations and effective communication.
- Invoice Processing: Process invoices and follow up on pending payments, maintaining accurate financial records.
- Order Fulfillment: Coordinate with logistics to resolve order fulfillment issues and returns, ensuring customer satisfaction.
Requirements:
- Strong Communication Skills: Excellent written and verbal communication skills for interacting with customers and internal teams.
- Organizational Abilities: Strong organizational skills, including record-keeping, scheduling, and workflow management.
- CRM Knowledge: Proficiency in CRM systems, such as Salesforce, HubSpot, or Infor LN, for tracking sales activities.
- Customer Service Orientation: A customer-centric approach to building and maintaining strong relationships with clients.
- Problem-Solving Skills: Ability to quickly resolve customer and operational issues, providing creative solutions.
- Minimum 3-years in Customer Service and/or Data Entry: Proven experience in customer-facing roles and data management.
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