Technology Alignment Specialist

10 hours ago


Santa Ana, California, United States IT Proactive Full time
Job Overview

We are seeking a highly skilled Technology Alignment Manager to join our team at IT Proactive. As a key member of our organization, you will be responsible for evaluating client technology landscapes, creating and maintaining up-to-date client profiles, and providing training on best practice usage of stack technologies.

Key Responsibilities
  • Evaluate client technology landscapes based on established standards
  • Collaborate with the vCIO to present and discuss client evaluations
  • Create and maintain accurate and up-to-date client profiles
  • Develop and deliver training programs on best practice usage of stack technologies
Standards and Policies

Develop, evaluate, document, update, maintain, and audit standards for:

  • Professional Services Automation (PSA)
  • Remote Monitoring and Management (RMM)
  • Document Management System
  • Workstations, Servers, Laptops
  • Routers, Switches, WAPs, and network devices
  • Compliance (HIPPA, PCI-DSS, SOX, etc.)
  • Backup, DR/Business Continuity
  • Network and Endpoint security
  • Mobile Device Management
  • Client outreach and feedback
  • Device and technology naming conventions

Develop, evaluate, document, update, maintain, and audit SOPs for:

  • Client onboarding
  • Client Technical Alignments o Workflow charts
  • Compliance change controls
Service Desk

Collaborate with the Service Desk Manager on client tasks and tickets

Maintain an up-to-date chart of service desk team skills

Collaborate with the Management team on:

  • Stack SOPs
  • Escalation SOPs
  • Business metrics
  • Project and ticket workflow
  • Internal team alignment
Requirements
  • 5+ years of technology experience
  • Associate Degree, MCSA or equivalent technical certifications/experience
  • Ability to effectively engage and maintain a relationship with clients
  • Prior experience with ten or more of the following technologies:
  • Microsoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, VPN (site to site and SSL/IPSEC), Microsoft Azure, AWS, Microsoft Exchange Online, Microsoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office, MacOS, Autotask PSA, VoIP, AEM/Datto RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, Android
  • Good longevity in current and past positions


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