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Technology Alignment Specialist

2 months ago

Santa Ana, California, United States IT Proactive Full time
Job Summary

We are seeking a highly skilled Technology Alignment Manager to join our team at IT Proactive. The successful candidate will be responsible for evaluating client technology landscapes, creating and maintaining up-to-date client profiles, and providing training on best practice usage of stack technologies.

Key Responsibilities
  • Evaluate client technology landscapes based on set standards and present findings to the vCIO
  • Create and maintain up-to-date client profiles based on evaluations
  • Provide client training on best practice usage of stack technologies
  • Develop and maintain standards for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Document Management System, and other technologies
  • Collaborate with the Service Desk Manager on client tasks and tickets
  • Maintain up-to-date charts of service desk team skills
  • Collaborate with the management team on stack SOPs, escalation SOPs, business metrics, project and ticket workflow, and internal team alignment
Requirements
  • 5+ years of technology experience
  • Associate Degree, MCSA, or equivalent technical certifications/experience
  • Ability to effectively engage and maintain a relationship with clients
  • Prior experience with ten or more of the following technologies: Microsoft Visio, Microsoft Windows, Microsoft Windows Server, Active Directory, DHCP, DNS, VPN, Microsoft Azure, AWS, Microsoft Exchange Online, Microsoft SQL, Hyper-V, VMWare, Windows server backup solutions, Microsoft Office, MacOS, Autotask PSA, VoIP, AEM/Datto RMM, QuickBooks, Printing Troubleshooting, SMB Firewalls, SMB Switches, SMB WAPs, Apple iOS, Android