Customer Service Representative

2 weeks ago

Wilmington, Delaware, United States DB Roberts Full time
Job Summary

The primary objective of this role is to provide essential support to the Inside Sales Staff and Branch Management Team, while learning the key areas of our business to position yourself for future growth within the organization.

This is the first step to a rewarding career in sales with DB Roberts.

Key Responsibilities
  • Provide order entry and maintenance support, as well as reporting and backlog review.
  • Administer spreadsheets and provide overall support for important branch administrative needs.
  • Offer backup support for the sales team on customer needs and help grow sales with certain accounts.
  • Manage multiple daily tactical priorities at a quick pace.
  • Collaborate with the inside team to build solid relationships with our people, customers, and suppliers.
  • Deliver a high level of service to both internal and external customers to ensure the branch's customers are continually delighted with the DB Roberts experience.
Essential Duties and Responsibilities
  • Meet with the Branch Management team within the first 30 days to understand the Company vision and key Company objectives for the branch.
  • Document the role you will play in the success toward meeting or exceeding these objectives.
  • Prepare and maintain various spreadsheets needed within the branch, demonstrating a good working knowledge of MS Excel.
  • Learn the Heilind CRM system and resources, working knowledge of order entry and workflows, and utilizing the resources available to manage the business and issues that arise.
  • Decipher our customers' backlog in conjunction with applicable product availability, communicating with both Sales and Customers to ensure 95%+ on time delivery for the branch.
  • Provide one process improvement idea related to your position within the first 6 months.
  • Develop solid working relationships with all internal key support personnel, maintaining top levels of professionalism and diplomacy when dealing with our internal support teams.
Requirements
  • An associate degree or 1-2 years of progressively responsible experience in an office or related customer service environment, or equivalent combination of education and experience.
  • A U.S. Person as defined by ITAR, with the ability to report to assigned office location during scheduled in-office workdays.
  • Excellent interpersonal and communication skills, advanced knowledge of Excel, Outlook, and Word, and proficient knowledge of customer service and standard office practices and procedures.
  • Excellent phone etiquette, strong organization, and ability to multi-task.
Physical Requirements

While performing the duties of this job, the employee is often required to stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers.

Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

Sedentary work, exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard).

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.

Working Conditions

Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Equal Opportunity Employer

DB Roberts is an Equal Employment Opportunity employer that values the strength diversity brings to the workplace.

All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Compliance Statement

If this is a US based role, this position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR).

To perform the position, you must be a U.S. Person as defined by ITAR.

Benefits

DB Roberts offers a comprehensive benefits package to all full time, regular employees located in the United States, which include:

Comprehensive medical, dental and vision

Vacation, sick time and holidays

Accident, life, disability and critical illness insurance

401k retirement program with match

Wellness programs

Tuition reimbursement

Referral bonuses

Pet insurance

Employee discount program

And the day off for your birthday

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