Customer Service Representative
6 days ago
We are seeking a talented and caring professional to join our team as a Customer Service Representative at our State Farm Agency in Wilmington, DE.
Key Responsibilities:- Answer phones and greet clients in a friendly and professional manner.
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Sales experience preferred, including outside sales, inside sales, retail sales, or telemarketing.
- Excellent communication skills, including written, verbal, and listening skills.
- Self-motivated and detail-oriented.
- Proactive in problem-solving and able to work in a team environment.
- Ability to assess customer needs and conduct effective interviews.
- Ability to effectively relate to customers and provide excellent customer service.
- Property Casualty license and Life and Health license required, with the ability to obtain.
This is a low-pressure position focused on customer service, with opportunities for growth and advancement within our agency.
We offer a competitive salary, paid time off, and valuable experience in the insurance industry.
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