Customer Success Professional

3 weeks ago

New York, New York, United States Flowcode Full time
Customer Success Manager

Flowcode is the offline to online conversion platform, frictionlessly converting fans to brands. Privacy-compliant, ultra-fast, and designed with intention, Flowcode is the number one trusted QR and Offline to Online conversion platform. Founded by the former CEO of AOL and President of Google Americas, we are a team of experienced executives, startup founders, engineers, scientists, artists, and designers - who are all consumer, customer, and data-obsessed.

Key Responsibilities
  • Conduct the client onboarding experience, drive adoption of the Flowcode platform, ensure programs and campaigns are being executed effectively in accordance with best practices, and empower customers to achieve their goals.
  • Provide a unique level of consultation to our customers to ensure success.
  • Play an integral role in revenue generating activities via renewals and upsell opportunities.
  • Work with cross-functional teams including Sales, Product, Engineering & Design to ensure the needs of our customers are front and center in our product roadmap and business operations.
Requirements
  • Candidate must be customer obsessed and data-centric.
  • 3 - 5 years experience in a customer/client facing role at a product-led growth organization (enterprise and consumer SaaS preferred).
  • Passionate about driving success for your customers by deeply understanding their needs and pain points and relentlessly driving towards solutions.
  • Thrives in a fast paced, dynamic environment and is highly proactive and adaptable.
  • Strong communicator (both written and verbal).
  • Passionate about delivering innovative products and solutions to customers.
Additional Skills and Experience
  • Strong educational background and track record of relationship management.
  • Unmatched organizational and prioritization skills across multiple projects.
  • High standard of excellence, attention to detail, and commitment to quality.
  • High level of comfort connecting with and speaking to new people.
  • Determination, results-orientation, and a high "motor" that drives you to succeed.
  • Experience seeking out and leveraging feedback to improve processes on a regular, recurring basis.
  • Interest in the Flowcode product and suite of offerings.
  • Exposure to and familiarity with CRM tools (HubSpot preferred).
Why Flowcode?
  • A competitive compensation package with equity and bonus potential.
  • The chance to shape the future of a high-impact company that's already changing the game.
  • A dynamic, collaborative work environment in the heart of NYC.
  • The opportunity to work with a talented, passionate team that's always pushing the boundaries in an environment of continuous testing and learning.

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