Customer Success Professional

4 weeks ago

New York, New York, United States Green Street Advisors Full time
About the Role

Green Street Advisors is seeking a highly skilled Customer Success Professional to join our team. As a key member of our organization, you will be responsible for driving long-term success and value for our clients.

Key Responsibilities
  • Client Onboarding: Develop and implement effective onboarding strategies to ensure seamless integration of our clients into our platform.
  • Client Support and Training: Provide exceptional support and training to our clients, empowering them to maximize the value of our platform.
  • Client Advocacy: Foster strong relationships with our clients, identifying opportunities to expand our platform's use case and drive client growth.
  • Client Retention: Develop and execute strategies to improve client retention rates, ensuring long-term success for our clients.
  • Collaboration with Sales and Account Management: Partner with our sales and account management teams to identify opportunities for growth and expansion.
Requirements
  • Education: Bachelor's degree in finance, accounting, real estate, economics, business, or a related field.
  • Experience: 3+ years of experience in financial sales/services, relationship management, or client service environment.
  • Skills: Superior relationship building skills, strong attention to detail, and exceptional organizational skills.
  • Communication: Confident and skilled communicator with strong written and verbal communication skills.
  • Authorization: Authorization to work in the United States now and in the future, without sponsorship requirements.
Working Conditions

The Customer Success Professional will work indoors in an air-conditioned office building and must be able to remain stationary at a desk and computer for a majority of the day.

Benefits
  • Comprehensive Benefits Package: Highly competitive medical and dental insurance, company-sponsored employee assistance program, life insurance, and long-term disability coverage.
  • Health Savings Accounts and Flexible Spending Accounts: Available to support employees' health and wellness needs.
  • 401(k) Matching: Company-sponsored 401(k) plan with matching contributions.
  • Vacation, Sick, and Personal Time: Generous paid time off policy.
  • Company Paid Holidays and Summer Half-Day Fridays: Enjoy a range of paid holidays and flexible work arrangements.
  • Cell Phone Reimbursements and Gym Stipends: Support for employees' work-life balance and wellness.
  • 16 Weeks Fully Paid Maternity Leave and 2 Weeks Fully Paid Paternity Leave: Comprehensive parental leave policy.

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