Technical Support Specialist
5 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. This is an exciting opportunity for the right individual to work with cutting-edge technology and collaborate with our talented professionals.
About the RoleThe Technical Support Specialist will be responsible for providing exceptional technical support to our clients in a fast-paced environment. Primary job functions include general maintenance tasks, troubleshooting, and repairing computer systems and peripheral equipment throughout the organization.
Key Responsibilities- Install, diagnose, repair, and maintain all hardware to ensure optimal workstation performance
- Perform first and second-level IT support activities on incidents and requests with technologies and services
- Maintain office infrastructure, wireless networks, phones, and conference rooms
- General software and electronic mail support, including Microsoft Office, Outlook, and Windows
- Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction
To be successful in this role, you will need:
- 1-3 years' experience with current versions of the Microsoft Windows operating system
- 1-3 years' experience with current versions of the Microsoft Office suite, specifically Word, Excel, and Outlook
- Familiarity with networking technologies and concepts, including routers, switches, firewalls, and basic IP knowledge
- Experience with video conferencing technologies like WebEx, Teams, Zoom, and Google Meet
- Familiarity with iPhones, Android devices, and other mobile devices
We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. In addition to a lucrative compensation package, we provide 6 paid holidays and 5 PTO days per year, as well as opportunities for career growth and professional development.
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