Technical Support Specialist

5 days ago


Boston, Massachusetts, United States TEKsystems Full time

We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. This is an exciting opportunity for the right individual to work with cutting-edge technology and collaborate with our talented professionals.

About the Role

The Technical Support Specialist will be responsible for providing exceptional technical support to our clients in a fast-paced environment. Primary job functions include general maintenance tasks, troubleshooting, and repairing computer systems and peripheral equipment throughout the organization.

Key Responsibilities
  • Install, diagnose, repair, and maintain all hardware to ensure optimal workstation performance
  • Perform first and second-level IT support activities on incidents and requests with technologies and services
  • Maintain office infrastructure, wireless networks, phones, and conference rooms
  • General software and electronic mail support, including Microsoft Office, Outlook, and Windows
  • Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction
Requirements

To be successful in this role, you will need:

  • 1-3 years' experience with current versions of the Microsoft Windows operating system
  • 1-3 years' experience with current versions of the Microsoft Office suite, specifically Word, Excel, and Outlook
  • Familiarity with networking technologies and concepts, including routers, switches, firewalls, and basic IP knowledge
  • Experience with video conferencing technologies like WebEx, Teams, Zoom, and Google Meet
  • Familiarity with iPhones, Android devices, and other mobile devices
Benefits

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience. In addition to a lucrative compensation package, we provide 6 paid holidays and 5 PTO days per year, as well as opportunities for career growth and professional development.



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