Technical Support Specialist

7 days ago


Boston, Massachusetts, United States Fidelity TalentSource LLC Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Fidelity TalentSource LLC. As a key member of our Enterprise Infrastructure Group, you will provide exceptional technical support for our end-users in MA, ensuring seamless operations and excellent customer experiences.

About the Role

This is a challenging role that requires strong analytical and interpersonal skills, with a passion for delivering top-notch desktop support. You will be responsible for troubleshooting issues with computer hardware, software, and peripherals, including Microsoft Operating Systems, MS Office applications, and other external/internal applications. Your expertise will enable us to maintain high levels of productivity and efficiency across our organization.

Key Responsibilities

* Provide timely and accurate execution of support requests via our ticketing and tracking systems, adhering to Service Level Agreements.* Troubleshoot complex technical issues with computer hardware, software, and peripherals.* Deploy computers loaded with our base image and ensure seamless transfer of applications and data to new devices.* Collaborate closely with regional technical support teams and operations groups to achieve successful project outcomes.* Communicate effectively with technical and non-technical personnel to optimize support delivery.* Perform special assignments and additional work-related duties as required by management.

Requirements

* Associates Degree or 2-3 years of experience in computer hardware and operating systems.* A+ certification is an asset.* Strong knowledge of Windows Operating Systems and Client Hardware.* Excellent analytical and interpersonal skills.* Ability to excel in a change-controlled environment.* Outstanding communication and problem-solving skills.* Self-starter with good written and verbal communications skills, along with ability to pre-plan, coordinate, prioritize, and multitask.

Benefits

* Competitive salary range: $65,000 - $85,000 per year.* Dynamic working approach combining remote work and on-site collaboration.* Opportunities for professional growth and development within Fidelity Investments.* Comprehensive benefits package, including medical, dental, and vision coverage.* Generous retirement plan options.* Flexible paid time off and holidays.* Access to training and development programs.* And more

About Fidelity TalentSource LLC

Fidelity TalentSource is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms. We welcome individuals from all backgrounds to fill assignments across our U.S.-based locations. If you're looking to expand your skill set, develop your professional network, and experience our supportive culture, consider joining our team.

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