Technical Support Specialist

3 weeks ago


Boston, Massachusetts, United States TEKsystems Full time
Company Overview

TEKsystems is a leading IT staffing and services company that provides innovative solutions to help businesses achieve their goals.

Salary & Benefits

The estimated salary for this role is between $65,000 - $90,000 per year, depending on experience. Additionally, benefits may include health insurance, retirement plans, paid time off, and more.

Job Description

This Help Desk Technician position involves providing end-user support for network printers and workstations running Windows 7 or higher in an Active Directory environment. Responsibilities include troubleshooting technical issues, communicating with customers, and escalating unresolved tickets as needed.

Duties and Responsibilities:

  • Provides support for all Information Technology products and services.
  • Maintains accurate and timely information in the ticketing system.
  • Expands and utilizes knowledge base system to increase resolution times.
  • Installs, tests, and configures new workstations, peripheral equipment, and software.
  • Assists with onboarding and training of new users.
  • Escalates unresolved tickets in a timely manner through appropriate levels of escalation.
Required Skills and Qualifications

To be successful in this role, you should have a strong understanding of Microsoft Windows 7/10, Active Directory, and HP network printers. Experience with Jira and TCP/IP networking is also highly desirable.

  • Minimum of 3 years' experience providing end-user support for network printers and workstations.
  • Expert knowledge of Microsoft Windows 7/10.
  • Experience with an enterprise-level ticketing system (Jira).
  • CompTIA A+, Network+, or Microsoft certification preferred.
Benefits

This role offers a unique opportunity for professional growth and development, with opportunities for upward mobility and long-term employment. Additionally, you will be part of a dynamic team that values work-life balance and professionalism.

Others

Key skills: windows 7, windows 10, printers, Microsoft Windows, Active Directory, Jira.



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