Technical Support Specialist
3 weeks ago
TEKsystems is a leading IT staffing and services company that provides innovative solutions to help businesses achieve their goals.
Salary & BenefitsThe estimated salary for this role is between $65,000 - $90,000 per year, depending on experience. Additionally, benefits may include health insurance, retirement plans, paid time off, and more.
Job DescriptionThis Help Desk Technician position involves providing end-user support for network printers and workstations running Windows 7 or higher in an Active Directory environment. Responsibilities include troubleshooting technical issues, communicating with customers, and escalating unresolved tickets as needed.
Duties and Responsibilities:
- Provides support for all Information Technology products and services.
- Maintains accurate and timely information in the ticketing system.
- Expands and utilizes knowledge base system to increase resolution times.
- Installs, tests, and configures new workstations, peripheral equipment, and software.
- Assists with onboarding and training of new users.
- Escalates unresolved tickets in a timely manner through appropriate levels of escalation.
To be successful in this role, you should have a strong understanding of Microsoft Windows 7/10, Active Directory, and HP network printers. Experience with Jira and TCP/IP networking is also highly desirable.
- Minimum of 3 years' experience providing end-user support for network printers and workstations.
- Expert knowledge of Microsoft Windows 7/10.
- Experience with an enterprise-level ticketing system (Jira).
- CompTIA A+, Network+, or Microsoft certification preferred.
This role offers a unique opportunity for professional growth and development, with opportunities for upward mobility and long-term employment. Additionally, you will be part of a dynamic team that values work-life balance and professionalism.
OthersKey skills: windows 7, windows 10, printers, Microsoft Windows, Active Directory, Jira.
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