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Pharmaceutical Client Service Associate
2 months ago
Job Overview
We are seeking dedicated individuals for the role of Customer Service Representative within the healthcare sector. This position involves managing a high volume of communications, including phone calls and emails, from patients and healthcare professionals.
Key Responsibilities
- Respond to inquiries from patients and healthcare providers while striving to meet established service level objectives.
- Accurately document interactions and update relevant systems to ensure comprehensive patient records.
- Provide patients with essential information regarding medication availability, tracking, and shipping.
- Coordinate the scheduling of treatments for patients or their healthcare providers.
Essential Skills
- Experience in pharmacy operations.
- Strong customer service skills.
Work Environment
This role is fully on-site. The work schedule includes various shifts, providing flexibility in hours. The position involves a desk job in a pharmacy setting, where representatives will engage with patients and providers primarily via phone.
About Actalent
Actalent is a prominent provider of engineering and scientific services, dedicated to connecting innovative companies with specialized talent. Our extensive network of consultants and clients spans across multiple regions, enabling us to support numerous Fortune 500 companies.
Diversity, Equity & Inclusion
At Actalent, we prioritize diversity and inclusion as essential components of our organizational culture. Our commitment includes:
- Recruiting a diverse workforce.
- Fostering an inclusive environment through ongoing self-assessment.
- Creating a culture that values care, engagement, and recognition.
- Providing growth opportunities for all employees.
Actalent is an equal opportunity employer, welcoming applications from all individuals without discrimination based on any protected characteristic.