Trust Client Services Associate

7 days ago


Louisville, Kentucky, United States Stock Yards Bank & Trust Full time
Job Title: Trust Client Services Associate

As a Trust Client Services Associate at Stock Yards Bank & Trust, you will play a vital role in providing exceptional support to our Trust Wealth Advisors, Investment Advisors, and clients. Your day will be filled with opportunities to assist with account relationship activities and business operations, utilizing your strong communication skills to effectively communicate with internal and external clients, verbally and in writing.

Responsibilities:
  • Client Communication: Effectively communicate with internal and external clients, verbally and in writing, to ensure seamless service delivery.
  • Client Support: Draft client communications with guidance from Advisor, prepare presentations for existing clients, and anticipate client and Advisor needs in all situations, resolving issues with guidance from Advisor.
  • Account Maintenance: Maintain accounts from set up to closing, appropriately alerting Advisor of important changes and/or issues.
  • Advisor Support: Assist Advisors with required client annual reviews and clearing exceptions on accounts, with guidance from Advisor.
  • Service Standard Activities: Maintain service standard activities, COI activities, and other required calling activities.
  • Office Coverage: Provide office coverage and support in emergency situations.
  • Additional Duties: Perform other duties as assigned.
Requirements:
  • Computer Skills: Proficient computer application skills in word processing and spreadsheets (Word, Excel).
  • Self-Motivation: Self-motivated and dependable, with the ability to learn trust system and new technology.
  • Decision Making: Independent decision making ability within limits set by the Wealth Management & Trust Department.
  • Communication: Professional communication skills, both written and verbal, with all levels of personnel and clients.
  • Grammar and Spelling: Professional grammar, spelling, and business writing skills.
  • Problem Solving: Ability to develop and implement problem-solving skills.
  • Time Management: Ability to prioritize and organize work.
  • Teamwork: Ability to function independently in a multi-task environment, as well as part of a team.
  • Confidentiality: Ability to maintain confidentiality.
  • Attention to Detail: Must be detail-oriented.
  • Professional Appearance: Professional appearance and demeanor.
  • Knowledge: Knowledge of investment, fiduciary, and estate planning concepts is a plus.
  • Work Experience: Work experience in a trust department or related field is a plus.
Benefits:
  • 401(k) Plan: 401(k) with a company match of up to 6%.
  • ESOP Employer Match: ESOP employer match.
  • Medical Insurance: Medical insurance.
  • Dental Insurance: Dental insurance.
  • Vision Insurance: Vision insurance.
  • Cancer/Disease Insurance: Cancer/Disease insurance.
  • Accident Insurance: Accident insurance.
  • Flexible Spending Accounts: Flexible Spending Accounts.
  • Health Savings Accounts: Health Savings Accounts.
  • Life/AD&D Insurance: Bank-paid Life/AD&D insurance.
  • Voluntary Life/AD&D Insurance: Voluntary Life/AD&D insurance.
  • Short-Term and Long-Term Disability Insurance: Bank-paid Short-Term and Long-Term Disability insurance.
  • Employee Stock Purchase Plan: Employee Stock Purchase Plan.
  • Employee Assistance Program: Employee Assistance Program.
Physical Requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position requires sitting the majority of the time with limited walking and standing. Must be able to see, hear, speak, grasp paperwork, and type. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities



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