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Vice President of Omni Channel Operations
2 months ago
GENERAL OVERVIEW:
The Vice President of Omni Channel Operations is responsible for formulating long-term strategic plans and spearheading initiatives to guarantee an outstanding customer journey.
This role is pivotal in delivering essential capabilities through the Store Operations team, collaborating closely with Fulfillment, Digital, and Merchandising teams to actualize the brand's strategic objectives.
The VP will build and enhance new capabilities while refining processes to provide a cohesive Omni channel experience, ensuring accountability for achieving operational budget targets and driving additional sales.
REPORTING STRUCTURE:
Reports to SVP Stores
KEY RESPONSIBILITIES:
Oversee all facets of omni channel fulfillment strategies for retail locations in collaboration with Digital, IT, and Supply Chain/Logistics leaders.
Ensure a premium customer experience across all channels.
Innovate initiatives to streamline processes and foster continuous improvement in store operations.
Track performance metrics to identify the need for new processes and training that align with evolving customer expectations.
Guarantee that all omni channel touchpoints are met with a focus on customer-centricity.Analyze internal and external consumer data to devise innovative and efficient methods to comprehend current customer desires and anticipate future needs.
ESSENTIAL QUALIFICATIONS:
Significant experience collaborating cross-functionally with retail locations, fulfillment teams, IT, and inventory operations.
Proven track record in developing and executing enterprise-wide omni channel implementations in innovative manners.
Exceptional verbal and written communication skills, with experience presenting to all organizational levels.
Strong organizational skills.
Proficient in driving organizational transformation.
Ability to leverage metrics and analytics to identify opportunities and assess outcomes.
Inspires and motivates through a shared vision and clear objectives.
Communicates facts effectively and possesses a teachable perspective, demonstrating effective listening that earns trust and respect from direct reports.
Balances competing priorities while recognizing critical tasks in a fast-paced environment.Empowers teams to establish and meet high standards.
EXPERIENCE REQUIRED:
*Minimum of 15 years in an omni channel retail operational capacity.
CORE COMPETENCIES:
STRATEGIC LEADERSHIP:
Effectively communicates the overarching business strategy and connects it to the functional team's efforts. Accurately anticipates future trends and their implications. Utilizes market insights to foresee, capitalize on, and drive change. Articulates credible visions that create sustainable value. Develops competitive strategies that clearly link vision to action. Willingly champions ideas or positions despite opposition or political risks. Effectively addresses challenging issues and communicates sensitive messages or unpopular viewpoints. Influences stakeholders within and outside the functional area for a positive impact on business performance. Takes ownership of developing successors and individuals with potential for further growth.
LEADERSHIP & MOTIVATION:
Acts as a champion for DSW Values and culture. Attracts and selects top talent to meet current and future business demands. Inspires and motivates others through recognition, authentic connections, and meaningful rewards. Promotes diversity and an inclusive workplace where individual differences are valued and utilized. Seeks innovative ways to evolve and challenge oneself. Develops team members through delegation, pushing them outside their comfort zones, and providing effective coaching and feedback. Shares ideas compellingly to gain commitment. Champions change for a positive impact on business outcomes.
RESULTS MANAGEMENT:
Establishes models and enforces accountability. Maximizes available resources and secures rare resources that others cannot obtain. Anticipates and balances the needs of various stakeholders. Remains persistent in achieving objectives. Encourages the team to elevate goals as results are accomplished. Transforms the functional area to achieve optimal results. Identifies opportunities and connects business insights to enhance profit and revenue.
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