Customer Service Representative

2 weeks ago

Hackensack, New Jersey, United States Optum Full time
Optum Call Center Receptionist Job Description

Optum, a global organization, is seeking a skilled Call Center Receptionist to join our team. As a Call Center Receptionist, you will play a vital role in delivering exceptional customer service and supporting the vision and mission of the organization.

Key Responsibilities:
  • Answer a high volume of inbound calls and make outbound calls while following a script
  • Respond to questions and concerns, creating patient cases for other staff members
  • Make appointments, confirm appointments, and reschedule appointments
  • Provide support from start to finish to resolve patient inquiries or concerns
  • Ensure patient satisfaction while providing a high level of care
Requirements:
  • High School Diploma/GED (or higher)
  • 1+ years of customer service or healthcare-related experience
  • Intermediate level of proficiency with Microsoft Office programs
Preferred Qualifications:
  • Knowledge of insurance carriers and managed care plans
  • Epic experience
  • 1+ year of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
Soft Skills:
  • Ability to work independently and maintain good judgment and accountability
  • Demonstrated ability to work well with healthcare providers
  • Strong organizational and time management skills
  • Ability to multi-task and prioritize tasks to meet all deadlines
What We Offer:
  • Competitive base pay
  • Comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase and 401(k) contribution

At Optum, we believe everyone deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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