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Customer Service Representative
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Hackensack Meridian Health. As a key member of our Patient Accounting Department, you will play a vital role in ensuring that our patients receive exceptional care and service.
Key Responsibilities- Handle a high volume of inbound calls from patients, resolving their inquiries and concerns in a timely and professional manner.
- Verify and update patient information, including demographics, insurance, and other relevant details.
- Provide patients with clear and concise information about their accounts, including billing and payment options.
- Work closely with the Department of Consumer Affairs to achieve optimal patient satisfaction.
- Investigate and resolve billing issues, ensuring accuracy and compliance with regulatory requirements.
- Assist with NJ State reporting and other administrative tasks as needed.
- High school diploma or equivalent required; associate's degree or two years of college preferred.
- Minimum one year of experience in customer service, preferably in a healthcare setting.
- Exceptional communication and interpersonal skills, with a strong focus on customer care.
- Strong analytical and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and/or Google Suite platforms, with experience in EPIC a plus.
As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
