Patient Services Coordinator

1 week ago


Bloomington, Illinois, United States Carle Health Full time
Job Summary

We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Carle Health. As a key member of our clinical operations team, you will play a vital role in ensuring the smooth day-to-day operations of our clinics.

Key Responsibilities
  • Coordinate and participate in daily clinic preparation, including patient identification, check-in, charge posting, cash management, and appointment scheduling.
  • Provide exceptional customer service to patients, responding to their needs and concerns in a timely and professional manner.
  • Manage incoming patient care requests, including in-basket activities, referrals, and work queue activity.
  • Stay up-to-date on insurance coverage rules and regulations, ensuring accurate and timely processing of patient information.
  • Collaborate with healthcare teams to ensure seamless communication and coordination of patient care.
Requirements
  • Previous experience in a public contact position, with basic computer skills and experience using office equipment.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Ability to prioritize tasks, manage multiple responsibilities, and maintain confidentiality.
What We Offer

At Carle Health, we value our employees and offer a range of benefits, including competitive pay, comprehensive health insurance, and opportunities for professional growth and development.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



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