Patient Service Representative

2 days ago


Bloomington, Illinois, United States Carle Health Full time

Job Summary:

We are seeking a highly skilled Patient Service Representative to join our team at Carle Health. As a Patient Service Representative, you will provide exceptional customer service to patients, families, and healthcare providers while ensuring the efficient and effective operation of our medical office.

Key Responsibilities:

  • Provide high-quality service to patients, including scheduling appointments, answering phone calls, and responding to patient inquiries.
  • Collect and enter accurate billing information, including insurance coverage and patient demographics.
  • Assist clinical staff in maintaining accurate medical records, including loose filing and re-filing of charts.
  • Prepare patient charts for appointments and ensure the availability of properly prepared medical records.

Requirements:

  • High school diploma or equivalent required.
  • 1-3 years of customer service experience in a healthcare setting preferred.
  • Strong communication and problem-solving skills.
  • Working knowledge of IDX system and CRT/PC experience in a customer service setting a plus.

About Carle Health:

Carle Health is a leading healthcare provider in central Illinois, dedicated to delivering high-quality patient care and exceptional service. We are committed to creating a positive and supportive work environment for our employees, and we offer a range of benefits and opportunities for growth and development.



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