Patient Service Representative

21 hours ago


Bloomington, Illinois, United States Carle Health Full time

Job Summary:

We are seeking a highly skilled Patient Service Representative to join our team at Carle Health. As a key member of our patient services team, you will be responsible for providing exceptional customer service and support to patients, families, and healthcare providers.

Key Responsibilities:

  • Provide efficient and effective customer service to patients and families, responding to inquiries and resolving issues in a timely and professional manner.
  • Collect and enter accurate and up-to-date billing information into the patient accounting system, maximizing revenue and ensuring compliance with regulatory requirements.
  • Assist clinical staff in maintaining accurate and timely medical records, ensuring that patient information is secure and confidential.
  • Develop and maintain strong relationships with patients, families, and healthcare providers, providing education and support to promote positive health outcomes.

Requirements:

  • High school diploma or equivalent required; 1-3 years of customer service experience preferred.
  • Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Working knowledge of medical terminology and billing procedures, with the ability to learn and adapt to new systems and technologies.
  • Ability to maintain confidentiality and handle sensitive patient information with discretion.

What We Offer:

Carle Health is committed to providing a supportive and inclusive work environment that promotes professional growth and development. As a Patient Service Representative, you will have the opportunity to work with a talented team of healthcare professionals, develop your skills and expertise, and make a meaningful difference in the lives of our patients and families.



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