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Senior Account Manager, Affiliate Marketing

1 month ago

Philadelphia, Pennsylvania, United States Acceleration Partners Full time
ROLE SUMMARY

The Account/Senior Account Manager, Affiliate Marketing position is a remote, work from home position, as are all positions at Acceleration Partners. This role is responsible for leading the client relationship, managing client deliverables, and overseeing account strategy and execution.

KEY RESPONSIBILITIES

Lead, manage, and hold team accountable for executing effective marketing campaigns
Serve as a conduit for communications upward and downward, maintain morale with team, and be viewed as a reliable, go-to person
Participate in firm building when opportunities arise, including Diversity, Equity, and Inclusion initiatives, cross-team collaboration, and cultural & social initiatives

CLIENT SERVICE AND COMMUNICATION

Consistently provide superior client service, act as a point of contact, and escalate issues or key risks as appropriate
Work with teams to ensure client develops trust in our team by overseeing client outputs and communication are delivered in the AP way
Develop and nurture excellent relationships, reflected in very high client satisfaction and retention rates with a net promoter score of 8+

REPORTING AND ANALYSIS

Use data strategically and nimbly; all analysis or data shared to clients from team is consistently accurate and precise
Draw relevant and accurate conclusions using data to identify trends, analyze campaigns, and provide client insights and recommendations to reach or exceed goals
Perform routine sales projections for client programs and for individual opportunities to support recommendations to clients backed by clear KPI's

ACCOUNT STRATEGY & EXECUTION

Manage successful client programs by developing effective strategies and tactical plans for achieving client's goals and objectives
Prioritize tactics to align with the client's goals and proactively adjust goals when necessary
Oversees efficiencies across all deliverables to maximize clients' spend and managed revenue

PORTFOLIO MANAGEMENT

Manage multiple campaigns, at 95% full ownership, with solid organizational skills and the ability to focus on and prioritize tasks based on client objectives
Have full grasp of each client's SOW, delivering what is due under terms; maintain ability to identify new opportunities to drive client success while conjunctively identifying possible goal misalignments, getting to the root of an issue, and bringing solutions to resolve

WHAT SUCCESS LOOKS LIKE

By 6 months, the Account/Senior Account Manager is executing the day-to-day operations of multiple affiliate programs with little guidance from their Associate Director
Account/Senior Account Manager has formed strong relationships with key client contacts and are the main point of contact for clients' strategic and account questions
Challenging client or team situations are being managed with guidance from Associate Director, with Account/Senior Account Manager bringing a solutions-oriented approach to these situations proactively
Client data is regularly being analyzed and used strategically in optimization, activation, and recruitment campaigns
Client accounts are being handled effectively and strategically, without dropping any balls, and clients are aware of and pleased with this outcome
Clients are being serviced profitably with AP targets and client KPI's being met, and client Net Promoter Scores are 8+

QUALITIES OF THE IDEAL CANDIDATE

Has strong internal motivation to get the job done and done well
Only provides superior results for clients and unsurpassed customer service
Recognizes the importance of being engaged in their work and keeping clients engaged as well
Possesses mature and measured judgment, and the ability to solve problems on their own
Has incredible attention to detail and is capable of multi-tasking and coordinating several projects at once
Possesses superior written and verbal communication skills
Displays accountability, always meeting deadlines and keeping commitments
Knows how to collaborate with team members in a remote environment
Practices effective questioning and exhibits a level of executive presence with team and clients
Has confidence, poise, and eloquence in client meetings and difficult situations
Interest in coaching direct reports and enjoys seeing their team succeed
Thrives in a fast-paced environment and enjoys bringing order to chaos
Prioritizes competing objectives and manages time with skill
Works independently with minimal supervision

MINIMUM QUALIFICATIONS & SKILLS

5-8 years of online marketing, e-commerce, or affiliate marketing experience required
Direct affiliate marketing experience (in-house, agency, network) required
Knowledge of Affiliate Networks or SaaS platforms (ShareASale, Commission Junction, Impact, etc.) required
Bachelor's degree or equivalent work experience
Ability to travel up to 20%
Advanced Excel capabilities and comfortable with formatting, formulas, customizing reports, etc.
Working knowledge of HTML, a plus
Previous experience managing and motivating direct reports, a plus

WHY ACCELERATION PARTNERS

Acceleration Partners is the world's largest and first-to-market Partnership and Marketing Agency creating and nurturing partnerships that drive exceptional measurable outcomes for their clients. Managing clients in 40+ countries, their global team of 300+ focuses on data-driven strategies that help connect brands to the right consumers through performance partnerships, traditional affiliate, influencer, performance PR, content, and B2B partnership marketing. Serving over 200 brands with household names like Amazon, Target, Google, Warby Parker, Crocs, Reebok (to name a few), their diversified staff is creating what's next in the industry by building balanced portfolios of high-performing partnerships. As the only truly integrated global partnerships agency, Acceleration Partners prides themselves on being on the cutting edge of new industry developments, and leveraging their proven expertise to bring unique solutions to the most complex challenges for brands who aim for growth.

AP PERKS & BENEFITS

100% remote work for everyone
Group medical, dental, and vision coverage insurance (with opt-out benefits)
401K with matching
Open Paid Time Off
Summer & Holiday company-wide shut-down weeks in July and December
Volunteer and Birthday Time Off
Focus Fridays
Paid Parental Leave Benefits
Wellness, Technology & Education Allowances
Paid sabbatical leaves, donation matching, and more

Benefits may vary based on employment status or country location.