Desktop Support Specialist

3 weeks ago


Dallas, Texas, United States Insight Global Full time

Desktop Support Role Overview

Insight Global is seeking a skilled Desktop Support Technician to provide technical assistance and support for desktop environments within a Windows 11 environment.

This individual will be responsible for troubleshooting computer and application issues, deploying equipment, and assisting with refresh laptops and desktops annually.

Key Responsibilities

  • Provide desktop support services, including PC replacements, new hire setups, installations, and workstation moves, additions, and changes.
  • Troubleshoot computer and application issues and deploy equipment such as monitors and laptops for new hires and existing employees.
  • Assist with refresh laptops and desktops annually.

Requirements

  • Over 2 years of experience in desktop support.
  • Extensive hands-on experience with Windows environmental support.
  • Strong troubleshooting skills for logging, updating, and resolving incidents and requests.
  • Proficiency in deploying and managing hardware, including laptops, desktops, MDTs, VDI environments, printers, modems, antennas, and network equipment.
  • Skilled in deploying and managing hardware upgrades and enhancements.
  • Proficiency with Office 365.
  • Bachelor's Degree in IT with over 2 years of relevant work experience, or a High School Diploma/GED with over 4 years of relevant work experience.

Nice to Have Skills

  • Prior experience with Windows 11 support.
  • Prior experience in ServiceNow.
  • Ability to support telecom equipment, including phone systems and patch panels.
  • Experience with computer imaging and configuration for productivity and reliability.
  • Ability to provide training on desktops, laptops, tablets, and basic software functionality.

Benefits

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching.

Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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