IT Support Specialist

9 hours ago


Rogers, Arkansas, United States Arkansas Center for Data Sciences Full time
About the Role

We are seeking an IT Support Specialist to join our team at Arkansas Center for Data Sciences. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our clients and staff.

Key Responsibilities
  • Respond to queries via chat, email, or phone
  • Train other staff members on troubleshooting and diagnosing problems
  • Write, edit, and revise training manuals for new and updated software and hardware
  • Provide technical assistance for questions and problems
  • Resolve problems with networks and other computer systems
  • Diagnose system errors and other issues
  • Follow up with clients to ensure full resolution of issues
  • Request feedback and/or monitor calls and other methods of correspondence to improve training methods
  • Run reports to analyze common complaints and problems
  • Install or change software to fix issues
  • Remotely access hardware or software for clients to make changes and fix problems
  • Develop methods for improving current processes, procedures, and customer relationships
  • Promote and implement company standards
  • Required to work non-standard (On-Call) hours, nights, weekends (on rotational basis) and/or holidays
  • Other duties as assigned
Requirements
  • Ability to work in the United States without a current or future need for sponsorship
  • Ability to work onsite at office in Rogers, AR and remotely when needed

An apprenticeship is a full-time position with a focus on learning. During your first year of employment, you are guaranteed formal training, a mentor, and a pay raise. Employers who have committed to the apprenticeship model for hiring are committing to building you and your career.

We want to get to know you. ACDS will conduct an initial phone interview and knowledge assessment. If your skills and interest match with the employer's needs, we'll share your resume or ask you to apply directly with them. After that, the employers will continue with their recruiting and interview process. If you are a match, an offer will be made for you to get started in your new apprenticeship role. We'll be here to make sure your apprenticeship year goes smoothly and that you are set up for career growth and success.



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