Technical Software Support Specialist

7 days ago


Rogers, Arkansas, United States ITW Full time
Job Summary

We are seeking a highly skilled Software Technical Support Specialist to join our team at North Star Imaging (NSI), a global organization that designs, manufactures, sells, and services 2D digital and radiography and 3D computed tomography equipment.

Key Responsibilities
  • Provide world-class customer-facing technical software support in a professional manner.
  • Collaborate with internal support teams and departments for training and problem resolution.
  • Assist software developers to fix customer-reported issues and validate the effectiveness of fixes.
  • Communicate with customers on issue status and when fixes are available.
  • Provide operator training on x-ray imaging systems, including software applications, general operational theory, and basic maintenance.
  • Perform warranty, paid service, and service contract activities.
  • Assist in completing technical manuals and writing system operation manuals or work instructions.
  • Create training videos for internal or external use.
  • Provide customers with timely updates on the progress of their service and support requests.
  • Assist manufacturing with system integration and factory acceptance tests.
  • Work with application engineers on developing scanning techniques using proprietary imaging software for customer-specific applications.
  • Work with the service coordinator on scheduling and billing.
Requirements
  • Specialized technical training or an associate's degree.
  • Strong software and computer skills.
  • Effective communication and professionalism.
  • Ability to work independently with a high sense of urgency.
  • Read, comprehend, and interpret complex technical information involving mechanics and electronics.
  • Experience in delivering training in classroom and hands-on settings.
  • Strong customer service skills with a high level of professionalism.
  • Valid driver's license.
About ITW

ITW is a global Fortune 250 diversified industrial manufacturer of value-added consumables and specialty equipment with related service businesses. We value our colleagues' unique perspectives, experiences, and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

We are an equal opportunity employer and are committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.



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