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IT Support Specialist

2 months ago

Rogers, Arkansas, United States Arkansas Center for Data Sciences Full time
About the Role

We are seeking an IT Support Specialist to join our team at Arkansas Center for Data Sciences. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring that their IT needs are met.

Responsibilities
  • Respond to client inquiries via various communication channels
  • Train and mentor other team members on troubleshooting and diagnostic techniques
  • Develop and maintain technical documentation, including training manuals and guides
  • Provide technical support for software and hardware issues
  • Diagnose and resolve system errors and other technical issues
  • Follow up with clients to ensure resolution of issues
  • Conduct regular analysis of client feedback and complaints to improve support processes
  • Install and configure software and hardware as needed
  • Develop and implement process improvements to enhance client satisfaction
  • Collaborate with other teams to ensure seamless support
Requirements
  • 6-12 months of experience in IT support or a related field
  • College degree in computer science or a related field, or equivalent experience
  • Knowledge of database structures and schemas
  • Experience with Microsoft Excel and data analytics
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Excellent communication and problem-solving skills
About Us

Arkansas Center for Data Sciences is a leading provider of data analytics solutions. We are committed to helping our clients make data-driven decisions and achieve their goals. Our team is passionate about delivering exceptional support and service to our clients.