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Senior Renewals Strategy Manager
2 months ago
We are seeking a highly motivated Program Manager to join our CX Strategy team. This role will support Global Customer Success, Advisory Services, and Renewals, and will play a crucial role in developing and implementing strategies to forecast, reduce customer churn, and increase customer retention.
Responsibilities
* Create program concepts and strategies aimed at attaining churn targets.
* Oversee churn management programs to assist with forecasting, risk mitigation, and churn management.
* Represent CSM and customers in cross-functional programs/work streams focused on churn mitigation programs.
* Translate customer feedback data and survey results into program attributes that drive new customer impact and outcomes.
* Ensure successful execution of the Global Customer Success GTM strategy.
* Drive change management initiatives to ensure successful adoption of new processes, features, and tools.
* Build strong relationships with internal stakeholders and external partners to foster collaboration and achieve adoption goals.
Qualifications
* 5+ years in program management, preferably in SaaS or software industries, with a proven track record of driving adoption and engagement initiatives.
* Strong strategic thinking and problem-solving skills, with the ability to develop and execute complex adoption programs.
* Proficiency in data analysis and interpretation to drive insights and decision-making.
* Excellent communication and presentation skills, with the ability to influence and collaborate effectively across all levels of the organization.
* Demonstrated experience in managing cross-functional projects with tight deadlines and competing priorities.
* Passion for understanding customer needs and delivering exceptional customer experiences.
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn, we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $171,800 - $229,000
Zone B: $154,600 - $171,800
Zone C: $142,600 - $190,100
This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
About Atlassian
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
