Gucci Retail Client Engagement Manager

1 month ago

Costa Mesa, California, United States Gucci America Inc. Full time
Job Summary

The Gucci Retail Client Engagement and Development Manager will play a pivotal role in enhancing the client experience at our Costa Mesa store. This individual will work closely with Client Advisors to cultivate strong relationships with clients, instill luxury clienteling behaviors, and orchestrate the rollout of clienteling initiatives and tools. The successful candidate will provide exceptional training and coaching to the sales team on clienteling skills, including CRM training and ad hoc coaching to maximize individual performance.

Key Responsibilities
  • Collaborate with Client Advisors to drive business growth and develop strong client relationships.
  • Track and develop top clients, focusing on the top 200 and high-potential clients.
  • Ensure Client Advisors are cultivating clients from their lists, mapping touch points, and setting up appointments/consignments.
  • Develop strong working relationships with all store personnel and ensure associates provide exceptional customer service.
  • Identify strategies to increase customer traffic and client development.
  • Responsible for achieving key performance indicators (KPIs).
  • Lead the corporate sales and tourist development program.
  • Identify new clients and maintain current client lists for growth of consignment business and client development.
  • Ensure the maintenance and accuracy of all inventories.
  • Work closely with charities to increase brand awareness.
  • Implement and develop store clienteling initiatives and a top client strategy to achieve business objectives.
  • Work to increase and retain client loyalty and achieve data capture goals.
  • Partner with management to conduct monthly coaching/counseling sessions with employees.
  • Lead and support company and local events and product launches to ensure client attendance and sales goals.
  • Collaborate with the Store Director and Business Training Manager to design in-store training plans and schedules.
  • Ensure all new hires are fully versed in the client experience (selling ceremony, operations, and product knowledge).
  • Facilitate training on new product launches and clienteling initiatives.
  • Lead by example in promoting a positive and professional team environment.
  • Work with management to attract, recruit, and retain a high-performing client pipeline through networking and competitive shopping.
Requirements
  • 3+ years of previous retail management experience and previous in-store clienteling and/or training experience a plus.
  • Excellent communication skills, both oral and written, and the ability to manage multiple tasks simultaneously.
  • Ability to communicate clearly and concisely.
  • Excellent presentation skills and the ability to respond to questions in a clear and concise manner.
  • Must possess a positive attitude and approach to all aspects of training.
  • Proven ability to build lasting relationships with customers and colleagues.
  • Comfortable working in a fast-moving and dynamic environment.
  • Ability to work a flexible schedule based on business needs.
  • Able to communicate in multiple languages is strongly preferred.
Ways of Working
  • Execute the mission of the role with a radically client-centric mindset.
  • Approach activities and relationships with a methodology that promotes flat, connected, and fast ways of collaborative working.
  • Be relentlessly creative and approach challenges with an innovative mindset.
  • Demonstrate that everyone is an owner through thoughts, actions, and behaviors.
Behaviors to Amplify What We Do
  • Explore
    • Considerate Thinker Sees the big picture and understands how own actions and decisions impact others and the organization as a whole.
    • Solutions Developer Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions.
    • Deliver
      • Accountable Achiever Actively gets things done, raising the bar for performance, and taking accountability for own actions.
      • Agile Advocate Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals.
      • Connect
        • Connection Builder Builds trust-based relationships across boundaries and encourages collaboration.
        • People Enabler Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person's uniqueness.
        • Build
          • Continuous Learner Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort.
          • Talent Builder Provides constructive and ongoing feedback, coaches, and helps others to achieve their full potential.
          • Work Authorization
            • Qualified candidates must have the proper work authorization to work in the United States.

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at .

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Salary Range – California

For individuals assigned and/or hired to work in California, GUCCI includes a reasonable estimate of the salary or hourly rate range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. In addition, where a candidate falls within the disclosed range estimate may be dependent on the applicable geographic differential associated with the location in which the position may be filled.

A reasonable estimate of the current base salary range is $81,000 USD to $90,000 USD.

Eligible employees may also participate in an employee benefits program as well as an incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Benefits include:

  • Medical
  • Dental
  • Vision
  • PTO
  • 401K

EOE M/D/F/V

Job Type

Regular

Start Date

2024-09-17

Schedule

Full time

Organization

Gucci America Inc.

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