Community Support Associate
4 days ago
We are seeking an exceptional Community Support Associate to join our team at The Management Trust. This is a fantastic opportunity for someone who is passionate about delivering top-notch customer service and administrative support to both internal and external clients.
The successful candidate will be responsible for providing timely and effective assistance to our Community Association Managers, Assistant Community Association Managers, and homeowners. They will also be tasked with managing complex Work Orders, Architectural Review requests, amenity requirements, and special projects.
Job Summary:
- Provide exceptional customer service via phone and email to homeowners, CAMs, and ACAMs.
- Manage review, assignment, and follow-up for complex Association Work Orders.
- Maintain current community information in the system of record.
- Process compliance notices and fines according to community guidelines.
- Manage ARC applications, including outside architects, deposits, and special plans.
- Monitor status and timelines of ARC Applications and maintain system records.
- Manage tracking and distribution of access devices, including keys, fobs, and parking passes.
- Coordinate with service providers regarding access to the community or parking enforcement.
Requirements:
- Bachelor's Degree or equivalent work experience.
- Proficiency in Microsoft Office suite of products.
- Ability to identify and prioritize tasks, multi-task, and provide high-level customer service.
- Conflict resolution skills and ability to work independently.
- Excellent written and verbal communication skills.
Estimated Salary Range: $20 - $22 per hour based on location and experience.
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