Community Support Advocate

7 days ago

San Diego, California, United States Serene Health Full time

Transforming Lives through Housing Solutions

At Serene Health, we're dedicated to empowering individuals and families to achieve self-sufficiency by providing comprehensive housing support services.

About the Role:

We're seeking a skilled Community Support Advocate to join our team. In this critical role, you'll work closely with community programs, members, and leaders to develop assistance programs, provide crisis intervention for the homeless, and offer expert referrals and advocacy to help secure permanent housing.

Key Responsibilities:

  • Perform thorough screenings and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information.
  • Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.
  • Keep channels of communication open and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers, and training programs.
  • Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based, and appropriate to ensure members are matched with resources considering their needs and income-generating abilities.
  • Provide personalized support in life skills, job preparation, and financial literacy to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting.
  • Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor.
  • Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers, and case managers as needed. Monitor member's progress towards agreed-upon goals.

Requirements:

To succeed in this role, you'll need a valid California driver's license, high school diploma or GED, and a minimum of 1 year experience in case management, patient care, customer service, call center, or patient care. Bilingual in Spanish is preferred. You'll also need excellent communication, interpersonal, customer service, active listening, and organizational skills, as well as computer skills for documentation, email, and chat support.

What We Offer:

We provide a supportive and dynamic work environment, flexible scheduling, and opportunities for professional growth and development. Our competitive salary range is $24-$27 per hour, with benefits including medical, dental, and vision insurance, short- and long-term disability benefits, voluntary accident, critical illness, and hospital indemnity plans, flexible spending accounts, an employee assistance program, and a 401(k) plan after one year of employment.

About Us:

Serene Health is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We're passionate about creating a work environment that values each individual's unique perspectives and experiences. If you're a motivated and compassionate individual who shares our commitment to empowering others, we encourage you to apply for this exciting opportunity to make a meaningful difference in people's lives.

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