Guest Care Specialist

6 days ago


Souderton, Pennsylvania, United States Monro, Inc. Full time
About the Role

The Guest Care Specialist is a key member of our team, responsible for providing exceptional customer service and driving sales of automotive repair services and tires. As a full-time or part-time hourly position, this role requires strong communication skills, problem-solving abilities, and a focus on delivering a superior guest experience.

Responsibilities
  • Guest Service and Sales: Provide a welcoming and informative experience for guests, answering questions, and presenting services and products in a clear and concise manner.
  • Phone and In-Store Support: Serve as the first point of contact for guests, engaging them, scheduling appointments, and building trust to understand their needs.
  • Service Business Management: Assist in organizing and productivity of the service business, including estimate and invoice transactions.
  • Facility Maintenance and Support: Assist with various aspects of guest care, work order completion, register assistance, and facility maintenance.
  • Key Carrier Responsibilities: Perform basic and detailed opening and closing responsibilities as a secondary key carrier.
  • Compliance and Safety: Follow all policies and procedures related to cash, credit, check, refund, and return policies, as well as adhere to company policies and procedures, governmental standards, and safety protocols.
Requirements
  • Education: High school diploma or equivalent required.
  • Driver's License and MVR: Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Communication and Problem-Solving Skills: Strong verbal communication skills, able to accurately write sales work orders, and effectively explain services to guests.
  • Work Environment and Physical Requirements: Ability to work in an automotive shop environment, with exposure to moderate noise levels, adverse weather conditions, chemicals, odors, dirt, and dust.


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