Guest Care Representative

2 weeks ago


Souderton, Pennsylvania, United States Monro Auto Service and Tire Centers Full time
Job Summary

We are seeking a highly skilled Guest Care Specialist to join our team at Monro Auto Service and Tire Centers. As a key holder and manager on duty, you will be responsible for providing exceptional guest service and driving sales of automotive repair services and tires.

Key Responsibilities
  • Provide a superior guest experience through strong communication and problem-solving skills.
  • Assist in driving sales of automotive repair services and tires through effective sales presentations and product knowledge.
  • Contribute to the growth of the business by building trust with guests and understanding their needs.
  • Manage the organization and productivity of the service business through estimate and invoice transactions.
  • Assist with various aspects of guest care, work order completion, and register assistance.
  • Participate in facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Understand and effectively communicate all products and services offered by Monro.
  • Adhere to company policies and procedures, governmental standards, and safety protocols.
Requirements
  • High school diploma or equivalent required.
  • Current valid driver's license and satisfactory Motor Vehicle Report (MVR) required.
  • Strong verbal communication skills and ability to accurately write sales work orders.
  • Ability to work a variety of shifts, including days, evenings, weekends, and holidays.
Work Environment

This job operates in an automotive shop environment with moderate noise levels, exposure to chemicals, odors, dirt, and dust.



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