Customer Service Office Representative
2 weeks ago
Location:
Customer Service Office Representative at Bob's Discount Furniture
Experience:
Not Specified
Job Overview
As a vital member of our team, the Customer Service Office Representative plays a crucial role in the success of Bob's Discount Furniture. Our representatives are dedicated to providing a friendly and respectful service to our customers, embodying the principles of the Bob's Way in delivering an exceptional customer experience, both in person and over the phone.
Why Join Us?
At Bob's Discount Furniture, we believe in creating a fun and engaging work environment that fosters growth and teamwork. We offer both part-time and full-time career opportunities that allow you to thrive in a supportive atmosphere.
Benefits and Perks
- Comprehensive National Health, Dental, and Vision coverage
- Employer-paid basic Life Insurance with options for additional coverage
- 401(k) Profit Sharing Plan with a generous company match
- Paid Personal/Sick Days
- Paid Vacation, Sick Days, Holidays, and your Birthday
- Employee Assistance Program
- Attractive Employee Discount
- Flexible Retail Schedule (including weekends, evenings, and holidays)
Many of our benefits are partially or fully funded by Bob's Discount Furniture and are available to eligible employees.
Key Responsibilities
- Accurately enter customer orders into the system
- Process payments to the appropriate accounts
- Respond to incoming calls and address customer inquiries promptly and courteously
- Schedule deliveries that are convenient for customers while adhering to company procedures
- Maintain communication with customers regarding the status of their orders
- Ensure the security of cash and other forms of payment
- Prepare daily deposits following company policies
- Assist the Office Manager as needed
- Support showroom displays and maintain a customer-friendly environment
Required Qualifications
- Ability to work a flexible retail schedule, including nights and weekends
- Proficient in Microsoft Office Suite
- Excellent phone etiquette
- Strong cash handling capabilities
- Outstanding verbal and listening skills
- Strong interpersonal skills
- Proven problem-solving abilities
- Good judgment and decision-making skills
- Effective coordination skills
Bob's Discount Furniture is an Equal Opportunity Employer and is committed to accommodating qualified individuals with disabilities to perform the essential functions of their roles.
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