Field Service Executive

3 weeks ago


Dallas, Texas, United States Kenco Fleet Services, LLC Full time
Executive Job Description

We are seeking a highly skilled Field Service Executive to join our team and help us achieve our goals.

About the Position

In this role, you will be responsible for developing and implementing operations procedures, providing direction and guidance to our team, and ensuring that customer repair orders are completed in a professional and timely manner.

Key Responsibilities
  • Develop and implement operations procedures to ensure efficient service delivery and solid profit margins.
  • Provide direction and guidance to Service Managers and technicians to promote operational excellence.
  • Ensure that service billing efficiency ratio is at or above 75% and technician utilization is at or above 85%.
  • Analyze and improve the profitability of planned maintenance programs.
  • Address all service and warranty issues in a timely manner.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Logistics, Business Administration, or a related field.
  • At least 4 years of progressive experience in field service or operations.
  • Excellent communication, planning, negotiating, troubleshooting, organizational, and interpersonal skills.
  • Experience leading and managing teams while demonstrating a flexible and adaptable work style.

Estimated Salary: $110,000 - $130,000 per year



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