Field Service Director

3 weeks ago


Dallas, Texas, United States Fluidra North America Full time

Explore a rewarding opportunity as Field Service Director at Fluidra North America. As we continue to expand our presence in the global pool industry, we are seeking a skilled professional to lead our Territory Service team.

About the Role

This role is ideal for individuals with a strong background in mechanical equipment installation and troubleshooting, excellent communication skills, and experience working in field service environments. As our new Field Service Director, you will be responsible for recruiting and managing a network of independent Contract Service Centers (CSC). Your duties will include negotiating labor, travel, and training rates for each CSC, responding quickly and communicating effectively with our Sales team within territory boundaries, providing high levels of support to sales efforts, and troubleshooting product problems at customer locations when necessary.

Responsibilities
  • Recruit and manage a network of independent Contract Service Centers (CSC).
  • Negotiate labor, travel, and training rates for each individual service center.
  • Respond quickly and communicate effectively with Sales team within territory boundaries.
  • Provide a high level of support to sales efforts.
  • Troubleshoot product problems at a customer location on occasion.
Requirements
  • 5+ years' experience with mechanical equipment installation & troubleshooting.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Possess effective business writing skills, write routine reports and correspondence.
  • Speak effectively before groups of customers and employees of organizations.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Excellent communication and interpersonal skills.
  • Proficient in Word, Excel, PowerPoint.
  • Experience with Salesforce or other CRM software is a plus.
  • Prior experience in the pool industry is a plus.
  • Bilingual in English / Spanish is a plus.
What We Offer
  • A competitive salary range of $80,000 - $110,000 per year.
  • An alternate work week schedule with every other Friday off.
  • A full range of health benefits including medical, dental, and vision, short- and long-term disability.
  • A 401(K) matching program.
  • Health and wellness programs and gym reimbursement.
  • Up to $7,000 per year in educational assistance.
  • Company-sponsored FUN events.
  • Generous product discounts.

As a valued member of our team, you will have the opportunity to work with a talented group of professionals who share your passion for results, teamwork, and user focus. Join us in creating the perfect pool and wellness experience.



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