Technical Implementation Specialist
1 week ago
About SUNMI
SUNMI is a leading provider of business digitization solutions through innovative Android-based IoT devices and end-to-end platforms. Focusing on R&D and innovation, SUNMI's product lines, including payment and mobile terminals, POS systems, and kiosks, are recognized for their design, quality, and performance.
SUNMI's solutions have been successfully implemented in various industries, including retail, food and beverage, healthcare, services, and more, empowering businesses in over 200 countries, regions, and territories.
Investors
SUNMI has received strategic investments from prominent investors, including Xiaomi, Meituan Dianpin, SCGC, Lightspeed China Partners, ABC International, and Ant Group.
Job Summary:
As a Technical Implementation Engineer at SUNMI, you will be responsible for providing high-quality technical support to our customers and partners.
Key Responsibilities:
- Primary interface with SUNMI customers, partners, and sales teams.
- Act as a subject matter expert for SUNMI products and solutions, including MDM, TMS, Key Injection, and more.
- Identify and analyze customer requirements to integrate with SUNMI Android payment terminals and recommend best practices and solutions.
- Collaborate with 3rd party integrators and partners to resolve technical integration issues.
- Perform integration and validation testing on software developed by the Engineering team to identify issues early and raise them using a ticketing system. Retest software applications when fixes are ready and provide feedback to reduce turnaround time for fixes and releases.
- Provide ad-hoc SUNMI product training to customers, partners, and internal teams, and participate in technical presentations.
- Develop and maintain clear documentation for integration support.
- Perform other job-related duties as assigned.
Required Skills:
- Experience with EMV certification and integration.
- Proficient in troubleshooting and problem resolution.
- Experience with tools such as Confluence, JIRA, and MS Office.
- Excellent customer service skills and experience dealing with software and hardware engineers.
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