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Assistant General Manager

2 months ago

Pineville, North Carolina, United States Spare Time Entertainment Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Spare Time Entertainment. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facility, ensuring a safe and enjoyable experience for our guests.

Key Responsibilities
  • Leadership and Management
    • Provide functional supervision to team members, delegate work, and monitor progress.
    • Become knowledgeable of all center positions and procedures; call in additional staff or fill in when others are absent.
    • Perform duties and practice safeguards related to cash on hand, including bank deposits, ATM, vending monies, inventories, the checkbook, and money handling.
  • Facility Management
    • Comply with health and legal regulations to maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, as well as maintaining security systems and overall building maintenance.
    • Perform daily routine indoor and outdoor inspections of the property.
    • Consult with the assigned support team member before the third-party vendor is called before any physical work is conducted on/at the venue.
  • Guest Services
    • Achieve and maintain overall guest service goals; ensure that any complaints are resolved.
    • Monitor guests for potentially disruptive behavior; use discretion and judgment to de-escalate problems and resolve concerns, escalate to General Manager if necessary.
  • Inventory and Supplies
    • Ensure that the ordering procedures and inventory for each department are maintained and accurate inventory counts are provided.
    • Act as one of the two primary participants in the monthly inventory processes.
    • Participate in managing vendor relationships.
  • Employee Development
    • Assist by providing feedback and supervision to team members; including constructive guidance to improve poor performance and praise to provide on-going motivation for strong performance.
    • Contribute during mandatory district/regional meetings and company-wide meetings.
  • Business Development
    • Participate in establishing and implementing a solid written business plan that creates market demand along with goals and expectations.
    • Support sales initiatives and meeting goal expectations.
    • Aid in the activation and execution of promotions and posts on social media.
    Requirements
    • 4+ years of supervisory experience.
    • A background in the entertainment, restaurant, or hospitality industry preferred.
    • Bachelor's Degree preferred.
    • ServSafe certification is required.
    • Intermediate Microsoft Office operator with strong organizational skills.
    • Able to represent the company to a wide range of individuals both inside and outside the center.
    • Able to communicate effectively to a wide range of guests and staff.
    • Able to make prudent decisions related to guests, team members, and the facility.
    • Have good judgment and problem-solving skills to de-escalate problems.
    • Has strong attention to detail and the ability to multitask.
    Work Environment

The noise level can be loud and may contain lighting effects such as lasers and strobes. This job requires working with large crowds and children.