Government & Commercial Fleet Operations Manager
4 weeks ago
This is a remote position that requires a dependable and organized individual who is detail-oriented and can multitask and provide a high level of customer service to both internal and external partners.
The Government & Commercial Fleet Operations Manager will be responsible for maintaining and organizing the fleet department's government and commercial administrative operations and procedures.
Key Responsibilities- Work collaboratively with Government and Commercial General Managers on orders, bids, paperwork processing, and pricing requests.
- Provide operational/administrative support such as: vehicle quotes, vehicle orders, aftermarket/upfitter assistance, vehicle status reports, invoice/PO processing, fleet deal organization, accounting reconciliation (deal recaps/gross reports), and paperwork audits to ensure fleet deal completeness and file all documents electronically.
- Review manufacturer's/corporate account websites for important messages regarding buildouts and pricing and update appropriate documents accordingly.
- Communicate proactively with fleet accounts and dealership partners on all order details, payment reminders, vehicle delivery scheduling, resolve fleet issues as needed, and provide high-quality service to internal and external customers.
- Develop user-friendly fleet operational process documents to ensure fleet operations efficiency.
- Maintain all fleet logins, passwords, and other office/operational requests.
- Perform additional operational and administrative duties as needed.
- 3-5+ years of dealership or equivalent fleet account management/experience
- Strong interpersonal skills to interact with management, dealership employees, and customers.
- Manage challenges, be solution-oriented, work productively, and meet deadlines and company standards.
- Must be detailed, goal-oriented, and have effective time management skills.
- Positive attitude, willing to help others
- Great customer service skills with timely follow-up
- Strong self-management and self-direction skills
- Must be able to make calculations, verify figures, and collect payments from customers.
- Computer skills: proficiency in Excel, Word, Google Drive
- Must be willing to travel to home office, fleet customers, and dealerships as-needed
- Must be eligible to obtain a notary license (or currently a notary).
- Maintain a valid/active United States-issued driver's license
- Candidate must be authorized to work in the United States
- Cigna PPO, Imagine 360 and HSA plans > 2 medical plan options
- Dental and Vision Plans
- 401(K)
- Company Paid Basic Life and Short-term Disability
- Employee Assistance Plan
- Sick and Vacation Time, Paid Holidays
- Voluntary Benefits Include: Critical Illness, Hospital Indemnity and Accident Insurance
- Employee Discounts and Perks Program
- Employee Wellness Subsidy
- Tuition Assistance Program (Selected Dealerships)
This is a remote position. Candidate must be willing to relocate to North Carolina (Charlotte area) in the future.
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