Event Experience Coordinator

1 month ago

New York, New York, United States Hyve Group Full time

ABOUT HYVE GROUP

At Hyve Group plc, we understand the power of connection. Our mission is to unite global industry communities through exceptional events, innovative online networking platforms, and highly productive meeting initiatives.

With years of expertise, we are positioned at the forefront of various industries, dedicated to leveraging our influence to foster innovation and propel progress within our customer communities.

Our renowned portfolio features leading global brands such as Shoptalk, Groceryshop, and Fintech Meetup.

#LifeAtHyve

We are motivated by our core values: outstanding work, innovative thinking, meaningful connections, and collective energy. This translates into a commitment to quality, a passion for our work, a celebration of individuality, and a collaborative spirit.

We embrace diversity and are dedicated to building a team that reflects a variety of backgrounds, fostering a culture of belonging.

Our hybrid work model respects the work/life balance of our employees.

Human connections are at the heart of what we do, and we provide a vibrant calendar of social gatherings, inclusion workshops, and professional development opportunities to ensure that #LifeAtHyve is always engaging and rewarding.

ROLE OVERVIEW:

Hyve is seeking a dedicated and professional Attendee Experience Manager to enhance our team. This role is centered on ensuring a remarkable experience for attendees at our Global Brands events. The Attendee Experience Manager will be responsible for onboarding and managing relationships with attendees before and during events, handling communications, and addressing inquiries with a customer-centric approach. Additionally, this role will assist attendees in completing tasks related to our meeting programs, including follow-ups via various communication channels.

The Attendee Experience Manager will collaborate closely with the Retailer & Brands, Marketing, Operations, Sales, and Technology teams. This position will report directly to the VP of Attendee Experience.

KEY RESPONSIBILITIES:

  • Act as the primary advocate for attendees, serving as the main point of contact leading up to and during events.
  • Quickly respond to attendee inquiries and prioritize their needs at all times.
  • Facilitate the onboarding process for attendees once registered, providing assistance through various communication methods.
  • Draft and distribute support communications (email/phone/text) to attendees, including copywriting throughout event cycles.
  • Propose and implement processes to enhance efficiency and create seamless user experiences.
  • Collaborate with relevant departments, including Retailers & Brands, Marketing, Operations, and Sales, to ensure client success and smooth execution.
  • Guide attendees through the pre-event workflow to ensure timely completion of all tasks.
  • Understand timelines and phases of the meeting programs to support attendees effectively.
  • Assist attendees in navigating platforms related to meeting programs.
  • Conduct data audits and maintain accurate records using designated software and tools.
  • Provide consistent and timely project reporting, adhering to established deadlines.

QUALIFICATIONS:

To excel in this role, candidates should possess:

  • 5-7 years of experience in customer experience, business development, account management, or operations within the events or retail sectors.
  • A passion for crafting unforgettable customer experiences.
  • A commitment to building a respected product and experience for the retail industry.
  • Exceptional verbal and written communication skills.
  • Strong organizational skills, with a detail-oriented and process-driven mindset.
  • Proficiency in Google Sheets, including the ability to create pivot tables and perform data manipulation and analysis.
  • Strong analytical capabilities to collect, organize, and analyze large datasets with precision.
  • The ability to manage processes effectively and drive them to success.
  • A proactive, independent, and adaptable approach in a fast-paced, high-growth environment.
  • Strong multitasking abilities, with the capacity to pivot and prioritize various projects.
  • Effective time and resource management skills.
  • Robust problem-solving and follow-up abilities.

COMPENSATION & BENEFITS:

  • The salary range for this position is between $80,000 and $90,000, commensurate with experience.
  • This role is eligible for a competitive bonus structure.
  • Comprehensive medical, dental, and vision benefits tailored to your needs.
  • Retirement plan with company matching (401K).
  • A competitive vacation policy.
  • Hybrid work arrangements.

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