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Luxury Room Service Associate

2 months ago

Asheville, North Carolina, United States The Biltmore Company Full time

Position Title: In-Room Dining Server

Job Category: Lodging Food & Beverage

Job Overview:

The In-Room Dining Server plays a crucial role in delivering exceptional food and beverage service directly to guests, ensuring a memorable in-room dining experience that surpasses expectations. This position requires a commitment to providing warm hospitality and maintaining the highest standards of service.

Key Responsibilities:

  1. Prepare and present guest orders on trays or tables according to established standards.
  2. Verify that all orders are complete, including necessary condiments and utensils.
  3. Safely transport trays from the service area to guest accommodations while upholding presentation standards.
  4. Adhere to company protocols when entering guest rooms and delivering items.
  5. Proactively anticipate guest needs and respond to requests in a timely manner.
  6. Maintain positive interactions with guests at all times.
  7. Open and serve wine or champagne as requested.
  8. Deliver special amenities to designated rooms.
  9. Provide food and beverage service at designated areas such as the pool.
  10. Efficiently clear trays and tables from guest rooms in accordance with established procedures.
  11. Set up and maintain coffee service as required.
  12. Assist in various roles as assigned, fulfilling all necessary duties.

Qualifications:

Applicants should possess a high school diploma and have prior experience in a serving role, ideally within a fine dining or luxury hotel environment. A strong dedication to guest service and the ability to communicate effectively are essential. Candidates must demonstrate excellent interpersonal skills and the capacity to manage various guest service scenarios while adhering to company standards.

Physical Requirements:

The role involves lifting up to 50 pounds and frequently carrying items weighing up to 20 pounds. Candidates should be prepared for a work environment that may involve physical risks, necessitating adherence to safety protocols.

Essential Skills:

Successful candidates will exhibit attention to detail, the ability to multitask in a fast-paced environment, and a professional demeanor that aligns with company standards. Applicants must be at least 21 years of age.