Service Desk Technician
4 days ago
This position is located in Frankfurt, NY. Must be able to be onsite three days per week.
Job Summary:The Service Desk Technician is part of a professional team of people providing technical support to internal End Users to resolve technical issues, fulfill requests, offer high-level customer service, and act as the single point of contact for the IT Department.
Key Responsibilities:- Serve as the first point of contact for End User's seeking technical assistance over the phone or email.
- Perform technical support to internal End User's to ensure swift service restoration on a variety of systems and applications.
- Notify Team and Management of high-priority Incident Management issues that arise promptly.
- Adhere to Incident Management procedures and policies by properly communicating, documenting, resolving, and escalating Incidents to escalation partner as required.
- Provide efficient first-level support on technical incidents to resolution and fulfill requests via phone and email.
- Ability to communicate technical issues in non-technical terms.
- Follow-up and update End User's with status and information and pass on any feedback or suggestions by End User's to the appropriate internal teams.
- Install and configure software applications utilizing a packaging system and follow manual installation processes.
- Responds to Service Desk calls and tickets and diagnose and solve issues using problem-solving techniques.
- Manage multiple Service Desk incidents, priorities, and tasks promptly and efficiently meeting End User's expectation and SLA.
- Understand and follow processes implemented in accordance with the Information Technology Infrastructure Library (ITIL). ITIL is a discipline for applying industry best practices to an IT infrastructure and support organization. The Service Desk Technician will be involved in several processes, the primary one being Incident Management.
- Follow ITIL best practices in reference to Incident, Change, Problem, and Knowledge Management.
- Associates Degree or Technical College Certificate in related field or at least 2+ years of Help Desk experience or equivalent combination of education and experience.
- Tech savvy with working knowledge of office automation products, databases, remote control and network connectivity.
- Good understanding of computer operating systems, mobile devices, printers and other tech products
- Ability to diagnose and resolve basic technical issues utilizing problem-solving, diagnostic, and decision-making skills
- Excellent communication skills (verbal and written) and high level of customer service
- Ability to proactively identify potential problems and address them accordingly.
- A+ Certification and ITIL Foundation Certification Preferred
- HDI Certification such as Customer Service Representative or Support Center Analyst desired.
- Intermediary knowledge of Microsoft Office 365, OS 7-10, Active Directory, iOS, Android OS, VPN, Networking and PC Deployment tools.
- Intermediary knowledge of Desktops, Laptops, Tablets, Mobile Devices, Keyboard/Mice, Monitors, Printers, Scanners, etc.
Wurth Industry North America is a leading provider of industrial fasteners and assembly materials. With over 110 locations across the US, Canada, Mexico, and Brazil, we employ over 2,600 people and offer a wide range of products and services to our customers.
We are committed to providing our employees with a positive and inclusive work environment, and we offer a competitive salary and benefits package.
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply for this position.
-
Service Desk Technician
3 hours ago
Frankfort, United States TEKsystems co Allegis Group Full timeDescription:SummaryTEKsystems Government Services team, in support of the Commonwealth Office of Technology (COT), is seeking a Service Desk Technician for the Commonwealth Service Desk (CSD) team. The group of 20+ Service Desk Technicians provides Tier 1 & 2 technical support and handles a wide variety of calls and emails in its efforts to support multiple...
-
Service Desk Technician
3 hours ago
Frankfort, United States TEKsystems co Allegis Group Full time100% ON-SITEDescription:SummaryTEKsystems, in support of our client, is seeking a Service Desk Technician for our clients Service Desk team. The group of 20+ Service Desk Technicians provides Tier 1 & 2 technical support and handles a wide variety of calls and emails in its efforts to support multiple state agencies. Due to consistently high call volumes and...
-
Senior Service Desk Technician
2 weeks ago
Frankfort, Kentucky, United States TEKsystems Full timeJob Title: Senior Service Desk TechnicianWe are seeking a highly skilled Senior Service Desk Technician to join our team at TEKsystems. As a Senior Service Desk Technician, you will be responsible for providing exceptional technical support to our clients, troubleshooting and resolving complex technical issues, and collaborating with our team to deliver...
-
Senior Service Desk Technician
2 weeks ago
Frankfort, Kentucky, United States TEKsystems Full timeJob SummaryWe are seeking a skilled Senior Service Desk Technician to join our team at TEKsystems. As a key member of our Service Desk Incident Response Team, you will be responsible for providing exceptional technical support to our clients.Key ResponsibilitiesDiagnose and resolve technical issues with hardware and software systemsProvide general desktop...
-
Service Desk Technician I
2 weeks ago
Frankfort, Kentucky, United States Wurth Adams Nuts and Bolts Full timeJob SummaryWe are seeking a highly skilled Service Desk Technician to join our team at Wurth Industry North America. As a key member of our IT department, you will be responsible for providing technical support to internal end-users, resolving technical issues, and ensuring seamless service delivery.Key ResponsibilitiesProvide first-level technical support...
-
Senior Service Desk Technician
4 weeks ago
Frankfort, United States TEKsystems Full timeDescription: Summary TEKsystems in support of our client in the government sector, is seeking a Senior Service Desk Technician for their Service Desk Incident Response Team. Business Hours: Monday-Friday 6:30a.m.-6:00 pm Saturday 7:30 am – 1:00 pm Selected Candidates Hours: Monday – Friday 8:00AM to 5:00 PM • 2-3 years of IT experience as a Desktop...
-
Senior Service Desk Technician
3 days ago
Frankfort, United States TEKsystems Full time*Description:* Summary TEKsystems is seeking a Senior Service Desk Technician. Business Hours: Monday-Friday 6:30a.m.-6:00 pm Saturday 7:30 am - 1:00 pm Selected Candidates Hours: Monday - Friday 8:00AM to 5:00 PM *2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software...
-
Senior Service Desk Technician
3 hours ago
Frankfort, United States TEKsystems co Allegis Group Full timeDescription:SummaryTEKsystems is seeking a Senior Service Desk Technician.Business Hours: Monday-Friday 6:30a.m.-6:00 pm Saturday 7:30 am - 1:00 pm Selected Candidates Hours: Monday - Friday 8:00AM to 5:00 PM 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software...
-
Senior Service Desk Technician
5 days ago
Frankfort, United States TEKsystems Full timeDescription: Summary TEKsystems is seeking a Senior Service Desk Technician. Business Hours: Monday-Friday 6:30a.m.-6:00 pm Saturday 7:30 am – 1:00 pm Selected Candidates Hours: Monday – Friday 8:00AM to 5:00 PM • 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and...
-
IT Help Desk Technician
7 days ago
Frankfort, United States Brooksource Full timeJob Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type : Onsite Pay : 25/hr Job Description: We are seeking several skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management...
-
IT Help Desk Technician
6 days ago
Frankfort, United States Brooksource Full timeJob Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type : Onsite Pay : 25/hr Job Description: We are seeking several skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management...
-
IT Help Desk Technician
4 weeks ago
Frankfort, United States Brooksource Full timeJob Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601) Workplace Type : Onsite Pay : 25/hr Job Description: We are seeking several skilled IT Help Desk / Support Technicians to join our client in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset...
-
Help Desk Technician
1 month ago
Frankfort, United States Brooksource Full timeJob Title: IT Support Technician / Tier I Help DeskLocation: Frankfort, KYJob Description:We are seeking a skilled IT Support Technician / Tier I Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk...
-
Help Desk Technician
1 month ago
Frankfort, United States Brooksource Full timeJob Title: IT Support Technician / Tier I Help DeskLocation: Frankfort, KYJob Description:We are seeking a skilled IT Support Technician / Tier I Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk...
-
Service Desk Technician
2 days ago
Frankfort, KY, United States TEKsystems Full timeDescription:SummaryTEKsystems Government Services team, in support of the Commonwealth Office of Technology (COT), is seeking a Service Desk Technician for the Commonwealth Service Desk (CSD) team. The group of 20+ Service Desk Technicians provides Tier 1 & 2 technical support and handles a wide variety of calls and emails in its efforts to support...
-
Service Desk Technician
4 hours ago
Frankfort, United States TEKsystems co Allegis Group Full timeDESCRIPTIONImmediate Need: The Service Desk Technician will provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person...
-
IT Help Desk Technician
1 week ago
Frankfort, United States Brooksource Full time*Job Title:* IT Help Desk Technician (Tier 2)*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $25/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a *Tier 2* *Help Desk Technician* opportunity. These candidates will be responsible for a...
-
IT Help Desk Technician
1 week ago
Frankfort, United States Brooksource Full time*Job Title:* IT Help Desk Technician (Tier 1)*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $20/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a Tier 1 *Help Desk Technician* opportunity. These candidates will be responsible for a...
-
Senior Service Desk Technician
3 days ago
Frankfort, KY, United States TEKsystems Full timeDescription:SummaryTEKsystems is seeking a Senior Service Desk Technician.Business Hours: Monday-Friday 6:30a.m.-6:00 pm Saturday 7:30 am – 1:00 pm Selected Candidates Hours: Monday – Friday 8:00AM to 5:00 PM • 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software...
-
Service Desk Analyst
2 weeks ago
Frankfort, Kentucky, United States CAI Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to provide Level 1 technical support to our customers. As a key member of our team, you will be responsible for receiving and resolving technical issues via phone, email, or chat.Key ResponsibilitiesProvide general IT end-user support, including troubleshooting hardware and software...
