IT Help Desk Technician

1 week ago

Frankfort, United States Brooksource Full time
*Job Title:* IT Help Desk Technician (Tier 1)

*Location:* Frankfort, KY (40601)

*Workplace Type*: 100% Onsite

Employment Type: Long-term Contract

*Pay*: $20/hr

*Job Description:*

We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a Tier 1 *Help Desk Technician* opportunity. These candidates will be responsible for a range of tasks, including *troubleshooting*, managing *hardware requests*, and providing *user guidance*. The client is open to candidates with *little-to-no experience* that possess strong aptitude and *ability to learn*.

_*Responsibilities*_*:*
* *Basic Troubleshooting:* Help users with simple problems like login issues, password resets, and basic navigation.
* *User Support:* Guide users on how to use the system's basic features.
* *Ticket Management:* Track and categorize help requests, making sure they are recorded correctly and solved quickly.
* *Escalation:* Pass more complicated problems to the next support level.
* *Customer Service:* Provide friendly and professional assistance to all users.

_*Qualifications*_*:*
* *0-3 years* of experience in *IT *or *customer support *roles.
* *Phone technical support* experience is preferred.
* Ability to *learn new software* quickly
* Experience with *Windows OS* is helpful.
* Clear *communication skills* to talk with users at all technical levels.
* Ability to *walk non-technical users *through *fixes* in *simple* *terms* they can understand.
* Strong *attention to detail,* with the ability to accurately *document* issues and follow procedures.

_*About EEG*__: Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._

Job Types: Full-time, Contract

Pay: $20.00 per hour

Schedule:
* Monday to Friday

Application Question(s):
* Are you within a comfortable driving distance of Frankfort, KY (40601) and are open to a HYBRID engagement, with every Tue - Thu on-site?
* Are you willing to take a drug test, in accordance with local law/regulations?
* Are you willing to undergo a background check, in accordance with local law/regulations?

Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)

Ability to Commute:
* Frankfort, KY (Required)

Ability to Relocate:
* Frankfort, KY: Relocate before starting work (Required)

Work Location: In person

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