Current jobs related to Help Desk Technician - Frankfort - Brooksource

  • Help Desk Specialist

    1 month ago

    Frankfort, Kentucky, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KYWorkplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates at the Tier 1 and...

  • IT Help Desk Technician

    3 days ago

    Frankfort, United States Brooksource Full time

    *Job Title:* IT Help Desk Technician (Tier 2)*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $25/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a *Tier 2* *Help Desk Technician* opportunity. These candidates will be responsible for a...

  • IT Help Desk Technician

    3 days ago

    Frankfort, United States Brooksource Full time $20

    *Job Title:* IT Help Desk Technician (Tier 1)All potential candidates should read through the following details of this job with care before making an application.*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $20/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our...

  • IT Help Desk Technician

    3 days ago

    Frankfort, United States Brooksource Full time $25

    *Job Title:* IT Help Desk Technician (Tier 2)Interested in this role You can find all the relevant information in the description below.*Location:* Frankfort, KY (40601)*Workplace Type*: 100% OnsiteEmployment Type: Long-term Contract*Pay*: $25/hr*Job Description:*We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for...

  • Help Desk Specialist

    4 weeks ago

    Frankfort, Kentucky, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KYWorkplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates at the Tier 1 and...

  • Help Desk Analyst

    3 days ago

    Frankfort, United States Brooksource Full time $18 - $20

    *Help Desk Analyst (Tier 1 & 2 available)*Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.*Location:* Frankfort, KY - Onsite*Job Description:*We are seeking a skilled IT Support Technician / Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer...

  • Senior Help Desk Technician

    3 weeks ago

    Frankfort, United States Quantam Full time

    Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Help Desk Support Specialist.JOB DESCRIPTION:Our client is seeking a Help Desk Support Specialist. This position will assist with onboarding and supporting...

  • Senior Help Desk Technician

    3 weeks ago

    Frankfort, United States Quantam Full time

    Quantam Solutions provides IT solutions and consulting for the Commonwealth of Kentucky. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Help Desk Support Specialist.JOB DESCRIPTION:Our client is seeking a Help Desk Support Specialist. This position will assist with onboarding and supporting...

  • Senior Help Desk Technician

    3 weeks ago

    Frankfort, United States Quantam Full time

    Quantam Solutions provides IT solutions and consulting for our clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Help Desk Support Specialist.JOB DESCRIPTION:Our client is seeking a Help Desk Support Specialist. This position will assist with onboarding and supporting many business...

  • Senior Help Desk Technician

    3 weeks ago

    Frankfort, United States Quantam Full time

    Quantam Solutions provides IT solutions and consulting for our clients. We offer a competitive hourly wage, health benefits, paid time off, and a 401(k) plan. We're currently seeking a Help Desk Support Specialist.JOB DESCRIPTION:Our client is seeking a Help Desk Support Specialist. This position will assist with onboarding and supporting many business...

  • Help Desk Tier 2

    2 weeks ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601)Workplace Type: 100% Onsite Employment Type: Long-term Contract Pay: $25/hr for Tier 2 Job Description:We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. These candidates will be responsible for a range of...

  • Help Desk Tier 2

    2 weeks ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support Technician Location: Frankfort, KY (40601)Workplace Type: 100% Onsite Employment Type: Long-term Contract Pay: $25/hr for Tier 2 Job Description:We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. These candidates will be responsible for a range of...

  • Information Technology Help Desk

    2 months ago

    Frankfort, United States Brooksource Full time

    Tier II Help DeskLocation: Frankfort, KY - Starts Onsite (Hybrid Later on)Job Description:We are seeking a skilled IT Support Technician / Tier II Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk...

  • Information Technology Help Desk

    2 months ago

    Frankfort, United States Brooksource Full time

    Tier II Help DeskLocation: Frankfort, KY - Starts Onsite (Hybrid Later on)Job Description:We are seeking a skilled IT Support Technician / Tier II Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk...

  • Service Desk Technician

    3 weeks ago

    Frankfort, United States Wurth Adams Nuts and Bolts Full time

    Job Title: Service Desk TechnicianWe are seeking a highly skilled and motivated Service Desk Technician to join our team at Wurth Industry North America. As a Service Desk Technician, you will be the primary point of contact for internal End Users seeking technical assistance over the phone or email.Key Responsibilities:Provide technical support to internal...

  • Service Desk Technician

    3 weeks ago

    Frankfort, United States TEKsystems Full time

    Description: Summary TEKsystems Government Services team, in support of the Commonwealth Office of Technology (COT), is seeking a Service Desk Technician for the Commonwealth Service Desk (CSD) team. The group of 20+ Service Desk Technicians provides Tier 1 & 2 technical support and handles a wide variety of calls and emails in its efforts to support...

  • Service Desk Technician

    2 weeks ago

    Frankfort, United States TEKsystems Careers Full time

    *Description:* Summary TEKsystems Government Services team, in support of the Commonwealth Office of Technology (COT), is seeking a Service Desk Technician for the Commonwealth Service Desk (CSD) team. The group of 20+ Service Desk Technicians provides Tier 1 & 2 technical support and handles a wide variety of calls and emails in its efforts to support...

  • Help Desk Specialist

    1 month ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KY (40601)Workplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates...

  • Help Desk Specialist

    1 month ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KY (40601)Workplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates...

  • Help Desk Specialist

    1 month ago

    Frankfort, United States Brooksource Full time

    Job Title: IT Help Desk / Support TechnicianLocation: Frankfort, KY (40601)Workplace Type: 100% OnsiteEmployment Type: Long-term ContractPay: $20/hr for Tier 1 | $25/hr for Tier 2Job Description:We are seeking a number of skilled IT professionals to join our client in Frankfort, KY for a Help Desk Technician opportunity. The client is looking for candidates...

Help Desk Technician

2 months ago

Frankfort, United States Brooksource Full time

Job Title: IT Support Technician / Tier I Help Desk

Location: Frankfort, KY


Job Description:

We are seeking a skilled IT Support Technician / Tier I Help Desk to join our team in Frankfort, KY. The ideal candidate will have strong general computer skills, experience with enterprise-level IT support, asset management expertise, and familiarity with service desk support. The candidate will be responsible for a range of tasks, including troubleshooting, managing hardware requests, and providing user guidance.


Responsibilities:

  • Provide enterprise-level technical support and assistance to end-users.
  • Assist in troubleshooting and resolving hardware and software issues across the organization.
  • Conduct light break/fix tasks to ensure minimal downtime for users.
  • Provide initial support and resolution for routine IT issues, including login problems, password resets, and basic navigation assistance.
  • Assist internal staff and external stakeholders in understanding and utilizing basic IT features and functionalities.
  • Maintain accurate records of equipment and software inventory.
  • Collaborate with team members to implement new technologies and solutions.
  • Manage all hardware requests and distribution center stock levels.
  • Audit hardware in techs' names and reconcile assets.
  • Work with data and asset management, organize stolen/lost/missing devices, and audit computer naming.
  • Log and categorize incoming support requests, ensuring accurate documentation and timely resolution.
  • Escalate complex issues or those requiring Tier II or Tier III support to the appropriate teams.
  • Provide daily reports.
  • Manage consumables.
  • Deliver courteous and helpful customer service to all users, maintaining professionalism and empathy.
  • Provide service desk support and manage incident resolution.


Qualifications:

  • Strong general computer skills.
  • Experience with enterprise-level IT support.
  • Familiarity with troubleshooting and resolving hardware/software issues.
  • Ability to quickly learn and navigate software applications and databases.
  • Effective communication skills, both written and verbal, to interact with users of varying technical backgrounds.
  • Excellent problem-solving skills and attention to detail.
  • Strong analytical, time-management, and organizational skills.
  • Ability to lift and carry heavy objects or work in uncomfortable positions for extended periods.
  • Ability to work independently and as part of a team.


Education and Experience:

  • Previous experience in IT support, asset management, or a related field is preferred.


Additional Requirements:

  • Candidates must be willing to spend a major portion of their time using a computer.
  • Must be available to work overtime as needed.