IT Help Desk Technician

1 week ago

Frankfort, United States Brooksource Full time
*Job Title:* IT Help Desk Technician (Tier 2)

*Location:* Frankfort, KY (40601)

*Workplace Type*: 100% Onsite

Employment Type: Long-term Contract

*Pay*: $25/hr

*Job Description:*

We are seeking a number of *skilled IT professionals* to join our client in *Frankfort, KY* for a *Tier 2* *Help Desk Technician* opportunity. These candidates will be responsible for a range of tasks, including *troubleshooting*, managing *hardware requests*, and providing *user guidance*.

_*Responsibilities*_*:*
* *Advanced Troubleshooting:* Solve more complex system problems, like software bugs or data issues.
* *User Training:* Teach users how to work with more advanced features and write simple guides.
* *Problem Analysis:* Figure out what’s causing recurring problems and help fix them.
* *Collaboration:* Work with the Tier 3 team and system administrators to solve issues and improve the system.
* *Documentation:* Keep system help articles and troubleshooting guides up to date.

_*Qualifications*_*:*
* *3+ years* of experience in *IT support *or *technical troubleshooting* roles.
* Experience working with a *ticketing* system, such as *ServiceNow*, *JIRA*, *Zendesk*, *Remedy*, etc.
* Proven experience in *phone technical support*, with *enterprise-level support*being a plus.
* Strong *troubleshooting* abilities for both *software* and *hardware* issues.
* Clear and effective *communication* skills, especially when helping non-technical users.
* Ability to *walk non-technical users *through *complex* *fixes* in a *clear*, understandable way.
* Excellent *problem-solving* and *customer service* skills to provide a good experience for end-users.

_*About EEG*__: Eight Eleven Group (Brooksource) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._

Job Types: Full-time, Contract

Pay: $25.00 per hour

Expected hours: 40 per week

Application Question(s):
* Are you within a comfortable driving distance of Frankfort, KY (40601) and are open to a HYBRID engagement, with every Tue - Thu on-site?
* Are you willing to take a drug test, in accordance with local law/regulations?
* Are you willing to undergo a background check, in accordance with local law/regulations?

Experience:
* Help desk: 1 year (Preferred)
* Windows: 1 year (Preferred)

Ability to Commute:
* Frankfort, KY (Required)

Work Location: In person

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