Retention Strategy Associate

2 weeks ago


Cleveland, Ohio, United States Universal Energy Solutions Full time
Universal Energy Solutions - Customer Retention Representative

Become part of a distinguished organization in the energy sector, dedicated to providing innovative and sustainable energy solutions. Universal Energy Solutions is on the lookout for a Customer Retention Representative. In this pivotal role, you will be instrumental in fostering customer satisfaction and loyalty.

Key Responsibilities
  • Build and nurture strong relationships with customers to gain insights into their needs.
  • Proactively reach out to customers to resolve any issues they may encounter.
  • Work closely with the sales team to uncover potential upselling opportunities.
  • Offer support and detailed information regarding our products and services.
  • Keep precise records of customer interactions and effectively address any challenges.
  • Stay informed about industry developments to enhance customer engagement.

Qualifications

  • Previous experience in a customer service or retention position.
  • Strong communication and problem-solving abilities.
  • Familiarity with CRM systems and Microsoft Office Suite.
  • Capability to manage multiple tasks in a dynamic environment.
  • High school diploma or equivalent is required.

Perks

  • Comprehensive training provided
  • Opportunities for swift career progression
  • Professional development in sales techniques offered


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