Customer Service Representative

6 days ago


Saint Johns, Michigan, United States Mercantile Bank Full time
Job Description

Mercantile Bank is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional sales and service experiences to our customers.

About Us

Mercantile Bank is a leading financial institution dedicated to delivering financial solutions that empower individuals and businesses to achieve their goals. We are committed to fostering a culture of inclusivity, innovation, and collaboration, and we strive to make a positive impact on the communities we serve.

Responsibilities and Daily Duties

  • Provide exceptional sales and service experiences to customers, identifying and meeting their unique financial needs.
  • Develop and maintain strong relationships with customers, understanding their financial goals and objectives.
  • Work collaboratively with colleagues to achieve sales and service goals, and to provide support and guidance as needed.
  • Stay up-to-date on banking products and services, and be able to effectively communicate their features and benefits to customers.
  • Participate in community activities and events, promoting Mercantile Bank's brand and values.

Requirements and Qualifications

  • Bachelor's degree or equivalent experience.
  • 2 years' experience in customer service or sales, preferably in a retail banking environment.
  • Proven track record of providing exceptional customer service and meeting sales goals.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups of people.

Work Schedule

This position works banking hours, Monday through Friday, with some Saturdays required. Community activities may require evening and weekend hours, and occasional travel may be required for meetings and training.

Equal Employment Opportunity

Mercantile Bank is an equal opportunity employer, committed to maintaining a diverse and inclusive workforce. We welcome applications from qualified candidates of all backgrounds and perspectives.



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