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Bilingual Healthcare Experience Coordinator

2 months ago

Jordan, Minnesota, United States Open Door Health Center Full time
Job Overview

Salary: Competitive and commensurate with experience.

Position Summary:

The Patient Engagement Specialist (PES) plays a vital role in overseeing the complete patient journey, encompassing appointment scheduling, check-in, and check-out procedures. The PES collaborates within a team to deliver outstanding customer service and prioritize patient-centered care.

Key Responsibilities:

Appointment Scheduling

Efficiently manage all scheduling tasks:

  • Assist patients in accessing necessary healthcare services.
  • Utilize professional customer service techniques to handle incoming calls, assess patient needs, and direct inquiries appropriately.
  • Collect and accurately input patient demographic information into the electronic practice management system.
  • Verify patient insurance details and eligibility.
  • Respond to patient inquiries and conduct appointment reminder calls as required.
  • Schedule appointments for new and existing patients, including modifications and cancellations across various service lines.
  • Address care gaps by proactively contacting patients for follow-ups and reminders.
  • Ensure compliance with scheduling policies and procedures.
  • Inform patients about eligibility criteria and required documentation for financial assistance programs.
  • Provide guidance on clinic programs tailored to patients' healthcare needs.
  • Maintain knowledge of service options and financial eligibility for patients.
  • Document requests for Good Faith Estimates.
Front Office Operations

Effectively execute all check-in and check-out responsibilities:

  • Welcome patients and visitors in a friendly and professional manner.
  • Conduct patient check-ins, verifying and updating necessary information while performing registration tasks.
  • Ensure accurate entry of patient demographics into the electronic practice management system.
  • Collect and verify patient insurance information.
  • Perform timely data entry in the electronic health record (EHR) system.
  • Manage phone communications effectively.
  • Conduct daily insurance verifications to address patient needs.
  • Prepare for patient visits and appointments.
  • Open and close clinic facilities as per scheduled hours.
  • Maintain a clean and organized lobby area.
  • Educate patients regarding financial assistance programs and payment options.
  • Process patient payments and establish payment plans.
  • Generate and distribute Good Faith Estimates.
  • Input payment data into the EHR system accurately.
  • Schedule follow-up appointments and manage cancellations.
  • Update Uniform Data Systems (UDS) and follow up on returned mail by contacting patients.
  • Travel may be required for meetings and to support other clinic locations.
  • Perform general clerical duties as necessary.
  • Refer patients to appropriate staff for program eligibility.
  • Navigate challenging situations and emergency protocols effectively.
  • Undertake additional tasks as assigned.

Qualifications:

  • High School Diploma or equivalent is required.
  • Experience in customer or patient service roles is essential.
  • Familiarity with diverse populations is preferred.
  • Strong interpersonal and communication skills are necessary.
  • Excellent organizational and time management abilities.
  • Ability to work independently and collaboratively within a team.
  • Professional judgment and composure under pressure are vital.
  • Knowledge of financial assistance and insurance programs is advantageous.
  • Bilingual proficiency is required.

Additional Requirements:

Travel to various locations for meetings and events is expected. Travel expenses will be reimbursed according to company policy. The role involves repetitive use of hands and fingers, and the ability to lift up to 25 pounds is necessary. This description is intended to provide a general overview of the position and is not an exhaustive list of all duties and responsibilities.