Bilingual Customer Experience Specialist

1 day ago


South Jordan, Utah, United States B-Stock Full time
Job Summary

We are seeking a highly skilled Customer Experience Representative fluent in both English and Spanish to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through various forms of contact, including inbound telephone support, web-based chat support, and email support.

Key Responsibilities
  • Deliver personalized, positive customer experiences through various forms of contact
  • Utilize specialized knowledge and experience to submit suggestions for improvement to streamline current processes
  • Advocate on behalf of customers internally by proactively identifying areas of opportunity
  • Assist customers with account creation and troubleshooting
  • Communicate with customers and third-party suppliers to ensure a smooth transaction process
  • Review customer applications to process them in a timely manner and assist with customer documentation inquiries
Requirements
  • Fluent in speaking and writing English and Spanish at a professional proficiency level
  • High School Diploma/GED Certificate
  • Positive attitude, hard-working, flexible with changing priorities, and eager to learn
  • Excellent written and verbal English, reading comprehension, and judgment skills
  • Ability to come up with meaningful solutions, even if that means thinking outside the box
  • High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
Preferred Qualifications
  • 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between
  • Knowledge of Salesforce or similar customer service programs
  • Online auction or e-commerce experience is beneficial
  • Typing speed of 35 WPM
Benefits
  • Competitive compensation packages including bonus and options
  • Medical, dental, and vision benefits
  • Matching 401(K)
  • Paid time off
  • Telecommuting and remote-work options
  • Support for continuing education
  • Team off-sites, social events, annual company events, and frequent extracurricular activities
  • Unlimited snacks and drinks
About B-Stock

B-Stock is the world's largest B2B recommerce marketplace for excess merchandise. We empower small business owners to launch and power their resale businesses by providing a platform to buy and sell customer returns, overstock, and other excess merchandise.

We take pride in our core values, which include making each dollar count, taking our work seriously but not ourselves, doing the hard things today that will pay off tomorrow, using trust as the best measure of success, and finding strength in numbers.



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