Customer Service Liaison for Pet Families

5 days ago


Green Bay, Wisconsin, United States Destination Pet LLC Full time

Destination Pet LLC is a pet-obsessed company that revolutionizes the pet industry by providing a connected care network of trustworthy partners.

Job Summary:

We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our pet families.

About the Role:

The ideal candidate will have excellent communication and interpersonal skills, with the ability to resolve problems quickly and professionally. You will be working in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.

Key Responsibilities:

  • Sell services and products to prospective customers
  • Tour prospective clients and visitors through the facility
  • Answer the telephone, receive, and provide information according to established procedures
  • Welcome clients and pet guests, ensuring they have the proper up-to-date vaccination records
  • Manage cash transactions and maintain the appearance and cleanliness of the lobby and public areas
  • Operate the Point-of-Sale system
  • Escort pet guests to/from their enclosure and provide water as needed
  • Complete all required training and attend training sessions as needed/assigned
  • Treat customers, guests, visitors, and coworkers in a professional and courteous manner
  • Assist other associates as needed

Requirements:

  • High School Graduate or Equivalent
  • Minimum 1-year experience in customer service or retail sales
  • Strong communication and interpersonal skills
  • Ability to work evenings, weekends, and holidays
  • Frequently lift 40 pounds
  • Work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions

Physical Requirements:

  • Must frequently lift 40 pounds
  • Must be able to stand, walk, and climb stairs frequently
  • Must handle dogs on leashes

Benefits:

We offer competitive pay rates, ranging from $13.00 to $15.00 per hour, based on experience.

Contact Information:

To learn more about this opportunity, please reach out to our General Manager.



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