Customer Service Liaison for Pet Families
5 days ago
Destination Pet LLC is a pet-obsessed company that revolutionizes the pet industry by providing a connected care network of trustworthy partners.
Job Summary:
We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer service to our pet families.
About the Role:
The ideal candidate will have excellent communication and interpersonal skills, with the ability to resolve problems quickly and professionally. You will be working in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions.
Key Responsibilities:
- Sell services and products to prospective customers
- Tour prospective clients and visitors through the facility
- Answer the telephone, receive, and provide information according to established procedures
- Welcome clients and pet guests, ensuring they have the proper up-to-date vaccination records
- Manage cash transactions and maintain the appearance and cleanliness of the lobby and public areas
- Operate the Point-of-Sale system
- Escort pet guests to/from their enclosure and provide water as needed
- Complete all required training and attend training sessions as needed/assigned
- Treat customers, guests, visitors, and coworkers in a professional and courteous manner
- Assist other associates as needed
Requirements:
- High School Graduate or Equivalent
- Minimum 1-year experience in customer service or retail sales
- Strong communication and interpersonal skills
- Ability to work evenings, weekends, and holidays
- Frequently lift 40 pounds
- Work in an environment with exposure to disinfectant/sanitation chemicals, animal dander, and excretions
Physical Requirements:
- Must frequently lift 40 pounds
- Must be able to stand, walk, and climb stairs frequently
- Must handle dogs on leashes
Benefits:
We offer competitive pay rates, ranging from $13.00 to $15.00 per hour, based on experience.
Contact Information:
To learn more about this opportunity, please reach out to our General Manager.
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