Customer Service Representative

1 day ago


Green Bay, Wisconsin, United States Genesis10 Full time
About the Role

We are seeking an experienced Customer Service Representative to join our team in Green Bay, WI. As a Customer Service Representative, you will be responsible for providing exceptional customer service to account holders via phone and email.

Job Responsibilities:

  • Support inbound call center and manage shared mailbox for account holder questions.
  • Resolve and answer any account holder's problems or questions by being an expert and advocate with the business line.
  • Deal with account holders on routine, sensitive or urgent topics and provide answers and advice immediately or within a reasonable period.
  • Interpret regulations, policies, and procedures and convey the information to account holders directly or through written communication.
  • Provide problem resolution to support account holders and liaison between other departments in addressing shared concerns.
  • Evaluate account holder feedback and escalate it to management when necessary.
  • Organize workflow to ensure quick, efficient processing of mail, work-in-process issues, remote deposit capture, and account holder documentation.
About Genesis10

Genesis10 is a leading staffing firm that puts thousands of consultants and employees to work across the United States every year. With more than 300 active clients, we provide access to many Fortune 100 firms and a variety of mid-market organizations across various industry verticals.

Benefits:

  • Access to hundreds of clients, most of whom have been working with us for 5-20+ years.
  • The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with us for years.
  • Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
  • Beverage Health Platform.
  • Medical, Dental, Vision.
  • Health Savings Account.
  • Voluntary Hospital Indemnity (Critical Illness & Accident).
  • Voluntary Term Life Insurance.
  • 401K.
  • Sick Pay (for applicable states/municipalities).
  • Commuter Benefits (Dallas, NYC, SF).
Requirements

To succeed in this role, you should possess excellent communication and problem-solving skills, as well as a strong ability to work independently. Previous experience in a similar role is highly desirable.

Estimated Salary: $22-$25 per hour



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