Customer Service Representative

6 days ago


Lehi, Utah, United States WeLink Full time

About WeLink

WeLink is a cutting-edge wireless internet service provider that utilizes the latest millimeter wave technology to deliver high-speed internet to homes and small businesses. Our innovative approach to network deployment enables us to deploy fiber-like networks faster and more cost-effectively than anyone else.

We were founded by experienced fixed-wireless veterans who have spent years developing technology and refining our approach. We've had paying customers for a year in a major metropolitan area, and our customers love our service, with extremely low churn rates.

We recently secured a significant round of funding and are poised for massive growth. Our expansion will not only involve expanding our fixed-wireless footprint but also adding new services, including mobile solutions.

Job Summary

WeLink is seeking a highly organized and customer-focused Customer Service Representative to ensure complete customer satisfaction. The ideal candidate will be responsible for managing customer accounts, addressing billing questions, and providing helpful information.

Key Responsibilities

  • Manage customer accounts to ensure timely and accurate resolution of issues
  • Assist with escalated customer concerns and issues, providing world-class customer service
  • Communicate effectively with customers via various channels to resolve their queries and concerns
  • Update internal ticketing systems to track customer interactions and issues

Requirements

  • Strong understanding of customer service principles and practices
  • Experience managing customer accounts via phone calls, emails, and internal ticketing systems
  • Knowledge of billing cycles and methods
  • Excellent communication and problem-solving skills
  • Ability to learn quickly and adapt to new situations


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