Customer Service Representative

3 days ago


Lehi, Utah, United States Native Seed LP Full time
About Native Seed LP

Native Seed LP is a leading supplier of native seed and erosion control products in North America, serving a diverse range of customers including federal and state agencies, departments of transportation, contractors and hydro seeders, environmental landscapers, NGOs, Fortune 500 energy corporations, large landowners, and retail consumers.

We are the only vertically integrated native seed company in North America and include five state-of-the-art farming, processing, and cleaning operations as well as 13 points of distribution throughout the West. Our team members specialize in plant ecology, science, agronomy, and the industry's most comprehensive wildland seed collection operation.

Job Summary

We are seeking an energetic, enthusiastic, and motivated Customer Support Specialist to join our team. This is an entry-level position with potential for advancement. The successful candidate will be integral to the success of Native Seed LP and the happiness of our customers.

Key Responsibilities
  • Manage customer inquiries and provide solutions/resolutions
  • Identify and assess customer needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through interactive communication
  • Perform customer returns & refunds
  • Initiate shipping carrier claims
  • Facilitate customer will-call orders
Working Conditions

This is an office position, but you will be required to work near an environment containing dust and other plant-related debris. People with asthma or known allergens to grasses, pollen, etc. should not apply.

Benefits
  • Health Insurance HSA and PPO Insurance Options
  • Available HSA with employer match
  • Company Paid Vision Premiums
  • Dental
  • 401k with Employer Match
  • 16 Days PTO/Year with increase for long-term employees
  • Paid Holidays
  • Floating Holidays
  • Employer Paid Life/AD&D
  • Annual performance reviews with potential for wage increase
Requirements
  • Proven customer support experience
  • Track record of adaptation and conflict resolution
  • Familiarity with CRM systems / customer service ticketing systems, and best practices, specifically with Help Scout preferred, but not required
  • Ability to multi-task, prioritize, and manage time effectively
  • Previous experience working in eCommerce, specifically with WooCommerce preferred, but not required
  • Existing experience in or a strong willingness to learn about planting seeds and/or agriculture is a plus. However, product and industry training will be provided
  • Ability to commute in-office at our Lehi, UT location during normal business hours (Monday-Friday)
  • At times overtime may be required and will be compensated by state law
  • High school diploma
Preferred Qualifications
  • Experience with Outlook Email
  • Experience with Fishbowl (inventory management software)
  • Experience with ShipStation (shipping platform)


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